Guidesoft Inc. dba Knowledge Services

Clinical Quality Monitoring Specialist (Remote), MO

2 weeks ago(12/1/2017 3:25 PM)
Job ID
Job City
Jefferson City
Job State


Our client is looking for individuals to work remotely as Clinical Quality Monitoring Specialists. These are contract positions working 30-40 hours per week.


Knowledge Services established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by our CEO, Julie Bielawski, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment and Staffing Services.  Knowledge Services provides outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.



As a member of the compliance monitoring team, this individual will provide clients with independent and relevant feedback on quality and compliance performance, as well as clinical subject matter of their contract centers and/or case record systems.

  • Review, assess and monitor calls or cases according to company and client procedures, providing a clinical/healthcare focus
  • Utilize clinical knowledge to assist in the monitoring of PAE/PQC findings
  • Conduct mystery calls to contact center partners to measure and rate quality of call
  • Take an active role in understanding client programs and monitoring goals
  • Maintain a professional demeaner when interacting with clients or client representatives
  • Interact with colleagues, Account Managers, and Operation Managers regarding best practices, concerns, and job performance
  • Suggest improvements and enhancements as it relates to the quality monitoring process.




These individuals must be available to work flexible hours: up to 30-40 hours/week. They must have a working computer/laptop available.


Required Education:

Bachelor's Degree, RN, LPN, NP, PA, PharmD, or similar background


Required Experience:

  • 2-3 years' experience in compliance, pharmaceutical, clinical or health care business field
  • Working knowledge of highly regulated industries, particularly regulated contact centers


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