Guidesoft Inc. dba Knowledge Services

Survey/Interview Scheduling Coordinator

2 weeks ago(12/1/2017 3:47 PM)
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Knowledge Services’ Corporate Headquarters is currently seeking a contract, full-time “Survey / Interview Scheduling Coordinator.”  If you enjoy working with people, have the ability to prioritize and are task oriented, this is the job for you! 


Knowledge Services has been awarded a contract in collaboration with the State of Indiana to provide reporting on aging and disabled citizens throughout the state. The data will be collected from interviews with participants, which will be conducted by qualified individuals serving as Assessment Interviewers. The Survey/Interview Coordinator will be responsible for scheduling those appointments for the interviews to be conducted.


Knowledge Services is seeking individuals to make phone calls to the aging and disabled population throughout the State of Indiana, sell them on the benefits of the NCI-AD Project, and schedule interviews with those participants. This individual will also be responsible for communicating and coordinating with the Interviewer conducting the scheduled interviews. This contract position will last approximately 3-4 months. The length of the assignment could vary dependent upon several variables.


Job Duties

  • Responsible for making phone calls to coordinate the scheduling of surveys/interviews
  • Provide timely reporting of data collected and ensuring all privacy agreements are followed.
  • Ensure integrity of all data relating to program is accurately reported.
  • Provide proactive status communication with Project Manager.
  • Provide excellent customer service to participants. 
  • Coordinate surveys/interviews in a professional, courteous, and timely manner.
  • Communicate with Interviewers on a daily basis to ensure all of the scheduled appointments are being completed and coordinating any schedule issues or changes with them


Requirements and Qualifications:

  • Must be professional and have demonstrated strong commitment to exceptional customer service.
  • Ideal candidate will be proactive, organized, accurate, fast and detail-oriented with strong interpersonal, planning and time management skills.
  • Must be a self-starter, self-motivate and able to perform in a fast-paced, self-managed environment.
  • Excellent verbal and written communication skills required.
  • Ability to interact with co-workers and management in a positive and cooperative manner.
  • Ability to manage multiple priorities.
  • Ability to maintain a high degree of confidentiality.

Hours are 8:00-5:00, M-F


Pay is $14.00 per hour PLUS completion bonus!






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