Guidesoft Inc. dba Knowledge Services

Patient Financial Counselor

2 weeks ago(1/8/2018 8:23 AM)
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Our client is looking for an a Patient Financial Counselor to work at their downtown Indianapolis location. This is a contract-to-hire role.


Pay rate - $13-15/hr based on experience


Knowledge Services established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by our CEO, Julie Bielawski, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment and Staffing Services.  Knowledge Services provides outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


Knowledge Services has benefit offerings to include the following!

  • Medical, dental, and vision coverage
  • Voluntary Life and AD&D coverage
  • Pet Insurance



The Patient FinancialCounselor/ A/R Representative will be responsible for working patient accounts for multiple providers to resolve self pay accounts and balances left after insurance. They will deal directly with patients in the office and by telephone to make payment arrangements for all existing and anticipated patient balances.  Responsibilities include establishing payment arrangements and transfer of accounts to collections.

  • Surgery pre-payment negotiations with patients to establish payment terms.
  • In and out of office payment negotiations with patients to establish payment terms for outstanding patient balances.
  • Maintain Office Payment Log.
  • Extensive telephone contact with patients.
  • Generation of inside collection letter series pertaining to patient responsible balances.
  • Monitoring accounts for statement generation for appropriate timing of adjustments for small balances.
  • Monitoring of accounts for statement generation for appropriate timing to collection agency.
  • Work with A/R representatives regarding accounts.
  • Work with office locations regarding special arrangements for self pay patients prior to elected surgery.
  • Monitor accounts where mail has been returned, forward to collection agency when appropriate.
  • Other duties as assigned



High School Diploma or equivalent. At least 1-3 years of experience in hospital or medical office. 2 years of medical billing experience is required.

  • Excellent Customer Service Skills
  • Excellent computer skills
  • Able to interact with co-workers and patients
  • Flexible and able to multi-task
  • Excellent work habits
  • Good communication and language skills
  • Good math skills
  • Able to work independently
  • Good knowledge of medical billing and financial counseling



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