Guidesoft Inc. dba Knowledge Services

51341 Customer Service Representative

Posted Date 4 weeks ago(1/29/2018 7:34 AM)
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Knowledge Services is seeking Customer Service Representatives in Nashville TN.


Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 


Knowledge Services has benefit offerings to include the following!


  • Medical, dental, and vision coverage
  • Voluntary Life and AD&D coverage
  • Pet Insurance
  • Ticket and Event discounts!
  • The above are available provided contractors meet eligibility requirements


  • Answering ZenDesk calls and tickets for Unemployment Insurance Claims
  • Status of claims
  • Unlock pin numbers

M-F 8-4:30

Parking included



  • Must be proficient with MS Word/Excel.
  • Zendesk experience is a plus.
  • Must be detailed with notes and able to be patient 
  • Excellent customer service skills is a must. 
  • Must have prior inbound call center experience. 



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