Guidesoft Inc. dba Knowledge Services

Application Support Analyst

Posted Date 4 weeks ago(2/20/2018 11:37 AM)
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Four-month project for Application Support Analyst at the Dept. of Education at the State of TN in Nashville, TN!


Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 


Knowledge Services has benefit offerings to include the following!


  • Medical, dental, and vision coverage
  • Voluntary Life and AD&D coverage
  • Pet Insurance
  • Ticket and Event discounts!
  • The above are available provided contractors meet eligibility requirements


Provide first and second level application support and analysis for Education Information System (EIS an Educator Dashboard combined with issue resolution work for the Product Application Support team. Communications will be made via telephone, email, and utilization of the application support functionality within the Educator Dashboard products itself. This position requires learning two mission critical systems and having the ability to navigate within the software applications by performing analysis of problems and providing the necessary corrective action for problem resolution. This person will also perform data analysis and will need to work with databases. This position involves responding to questions and issues as reported by multiple agencies and school districts for multiple application users. This person will learn the established procedure for analysis and support and record all activity into an incident management tracking system in a timely manner. The employee will work relatively independent with assistance from other team members as well as management.


Key competencies include basic computer skills, analysis skills, excellent verbal and written communication skills as well as outstanding customer relations and service skills. 75%
The employee must learn and follow agency requirements for application access and carefully examine all application access forms. Set-up accounts for new users which meet the department requirements. 15%
Help desk employees will assist with additional duties such as QA testing for new projects. 10%


 -Training and mentoring will provided for application software

-MS Office

-Basic computer skills, analysis skills, excellent verbal 


Physical Requirements:

  • Job frequently requires sitting, handling objects with hands.
  • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
  • Vision requirements:  Ability to see information in print and/or electronically.


We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.





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