Guidesoft Inc. dba Knowledge Services

  • Eligibility Specialist Working Lead- Region 10

    Posted Date 9 months ago(3/12/2018 1:06 PM)
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  • Overview

    Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources as an Eligibility Specialist Working Lead. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance.


    • Gather data for all relevant assistance programs either face-to-face or via phone with clients
    • Verify all information is gathered accurately and meets State policies
    • Obtain release forms and medical  records as needed
    • Verify income, assets, and other financial/legal documents
    • Review regulations and program requirements with clients
    • Utilize automated program to determine eligibility of state assistance programs
    • Data entry into State database
    • Respond to all inquiries in a timely manner via phone or email


    • Highly organized and analytical
    • Strong written and verbal skills
    • Solid computer skills, including Word, Excel and Outlook
    • Independent worker who is a self-starter
    • Strong customer service background
    • Prefer a Bachelor or Associate degrees in Counseling or Social Services, but High School Diploma or GED required
    • 2 years’ experience in a social service environment, state or local government is desired

    This position is a long term assignment where you can make an immediate impact on you community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role. 


    If you are looking for a position that could be the start of your career, apply now for immediate consideration.



    Physical Requirements:

    • Job frequently requires sitting, handling objects with hands.
    • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
    • Vision requirements:  Ability to see information in print and/or electronically.


    We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.


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