Guidesoft Inc. dba Knowledge Services

Tier II Desktop Support

Posted Date 4 days ago(3/13/2018 12:59 PM)
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Long-term Tier II Desktop Support role with the State of TN in Knoxville, TN!  


Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 


Knowledge Services has benefit offerings to include the following!


  • Medical, dental, and vision coverage
  • Voluntary Life and AD&D coverage
  • Pet Insurance
  • Ticket and Event discounts!
  • The above are available provided contractors meet eligibility requirements


TDOT supports up to 500 users at each regional and main campus. There is currently only one tech at each site supporting the user base. TDOT needs additional contractors as they go through a hardware refresh process of replacing 3200 devices. Resources will stay on-site and will not travel to other locations. There will not be expenses to report.

- Tier II Desktop Support
- Experience setting up and deploying tablets
- Password resets
- Technical support and troubleshooting
- Resources need to be able to lift 50-60 lbs.





Physical Requirements:

  • Job frequently requires sitting, handling objects with hands.
  • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
  • Vision requirements:  Ability to see information in print and/or electronically.


We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.


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