Guidesoft Inc. dba Knowledge Services

  • 52752 Customer Service Representative

    Posted Date 2 months ago(4/11/2018 12:15 PM)
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  • Overview

    Knowledge Services is seeking a Customer Service Representative in Nashville, TN.


    Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


    As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 


    Knowledge Services has benefit offerings to include the following!


    • Medical, dental, and vision coverage
    • Voluntary Life and AD&D coverage
    • Pet Insurance
    • Ticket and Event discounts!
    • The above are available provided contractors meet eligibility requirements


    • Working in Call Center - must be able to work High Phone Volume - Primary Calls to agency
    • Answering Claimant inquiry/Status/Review of Disability Claims
    • Dictate and Transcribe information
    • Receipt of claimant inquiries by phone regarding claim status, review of data in DDS computer system and formulating of response. Specifically, upon receiving an inquiry from claimant or other party, the employee must exercise judgment in determining whether the caller is entitled to the request by checking the DDS system for identifying representative information per HIPPA and disclosures procedures.
    • Incoming calls usually last 3 to 5 minutes depending on the information requested.
    • The number of incoming calls per staff member range from 70-130 calls per day.
    • Performs adequate amount of typing which dictates reported information to the examiner (s) and other components on inquiries to determine the need for additional activity

    M-F 8-4:30pm

    Pay $12.50/hr

    Parking included


    • Must have excellent Customer Service skills
    • Microsoft Office

    Physical Requirements:

    • Job frequently requires sitting, handling objects with hands.
    • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
    • Vision requirements:  Ability to see information in print and/or electronically.


    We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.



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