Guidesoft Inc. dba Knowledge Services

  • Employee Relations Coordinator

    Posted Date 3 weeks ago(5/2/2018 7:36 AM)
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  • Overview

    Do you love to help people? If the answer to that question is no, then this might not be the role for you. However, if you get up each and every day wanting to serve others and impact people in very rewarding ways, then please continue. How many times have you contacted a service department and received sub-par service? Who wants that, we don’t either.

    The role requires a problem solver with a smile. This person is the direct link to our contract employees working at a client site. They receive their pay check from us, but do work at another location. They need to feel a direct connection back to us and this role provides the levels of great service to ensure everything runs smoothly for them while working assignment at a client site. This role plays an intricate part in employee experience and has an extremely high level of personal satisfaction once achieved.


    Here is the catch though, you really need to have a great personality, positive attitude, work hard and simply enjoy helping people! If you don’t enjoy any of those….really, this just may not be the right opportunity for you. If you are still intrigued, please continue below…



    Here is what you get to do:


    • Act as main point of contact for Client and our Employees working on-site.
    • Ensure all Employees’ weekly time is entered and collected.
    • Perform and deliver Employee performance/quality reviews.
    • Coordinate and deliver Employee new hire orientation and off-boarding processes.
    • Facilitate, manage and assist in resolving all Client and Employee related issues.
    • Recommend solutions to any employment-related issues raised by Clients and Employees, as well as review processes on an ongoing basis to identify proactive ways to improve efficiencies.
    • Communicate pro-actively and regularly with Client and Employees.
    • Provide excellent customer service to both Client and Employees. 


    Desired skills and Experience:

    • Bachelor's degree preferred
    • Must be professional and customer service oriented.
    • Must proactive, organized, accurate, and detail-oriented with strong interpersonal, planning, leadership and time management skills.
    • Ability to identify and analyze problem situations and develop an effective course of action for resolution.
    • Must be a self-starter and able to perform in a fast-paced, self-managed environment.
    • Ability to interact with co-workers and management in a positive and cooperative manner.
    • Client facing and strong relationship building experience preferred.
    • Ability to maintain a high degree of confidentiality. 


    Knowledge Services offers:


    We strive to offer an environment that provides our employees with the right balance between work and family.  

    • Comprehensive health insurance including dental and vision coverage
    • Company funded life insurance
    • Very generous company provided 401k match program
    • Established Wellness Program
    • Competitive PTO schedule 
    • Extra PTO day during your birthday month
    • Maternity/Paternity Benefits 
    • The list goes, but we can discuss further.




    Physical Requirements:

    • Job frequently requires sitting, handling objects with hands.
    • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
    • Vision requirements:  Ability to see information in print and/or electronically.


    We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.








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