Guidesoft Inc. dba Knowledge Services

  • Clerical Assistant

    Posted Date 1 week ago(6/13/2018 3:51 PM)
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  • Overview

    Knowledge Services is looking for a Clerical Assistant to join the team for a long-term project in Bluffton, IN at the Department of Child Services.  Pay rate - $10.00/HR. 


    Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


    As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 


    Knowledge Services has benefit offerings to include the following!


    • Medical, dental, and vision coverage
    • Voluntary Life and AD&D coverage
    • Pet Insurance
    • Ticket and Event discounts!
    • The above are available provided contractors meet eligibility requirements


    • Maintains a variety of legal files, updates case files as new material is collected, ensures that information is kept organized and that all necessary case documentation is contained therein;
    • Prepares routine legal and court documents, such as pleadings, motions and discoveries;
    • Schedules hearing dates and sites, communicating directly with involved parties;
    • Obtains required reports and case documents from clients;
    • Receives and responds to routine requests for subpoenas and other pre-hearing documents by directing the preparation and processing of requested documents;
    • Receives and responds to routine inquiries from attorneys regarding current hearings;
    • Provides clerical assistance at depositions and hearings by taking notes, providing follow-up questions to attorneys and keeping track of documents;
    • Maintain legal files and case information;
    • Communicates with agency staff for the purposes of coordinating case, trial, and/or hearing information;
    • May travel to hearings sites to set up site, materials and/or equipment;
    • Performs other administrative tasks for section/division;
    • May supervise clerical staff, ensuring that routine mailings such as notices of pre-hearing conferences, continuances, etc., are accomplished in a timely fashion;
    • Performs other related duties as required.



    • Knowledge of clerical procedures involved in the gathering and compiling of statistical data or the preparation of reports;
    • Knowledge and/or experience in private law firm or public law office;
    • Knowledge of legal terminology and documentation;
    • Knowledge of the format of legal documents;
    • Knowledge of court filing and appeals procedures;
    • General knowledge of legal procedures pertaining to the field of child welfare;
    • Working knowledge of DCS programs, policies and procedures;
    • Ability to organize caseloads and work to set priorities in order to meet the case and client needs;
    • Ability to maintain confidentiality;
    • Ability to draft and develop routine forms, legal documents and correspondence;
    • Working knowledge of computer software systems and data entry procedures;
    • Ability to communicate effectively in writing or verbally;
    • Ability to use tact and empathy in dealing with clients and local office visitors and answering telephone calls;
    • Proficient in English grammar and composition.


    Physical Requirements:

    • Job frequently requires sitting, handling objects with hands.
    • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
    • Vision requirements:  Ability to see information in print and/or electronically.


    We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.


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