Guidesoft Inc. dba Knowledge Services

  • SCCM Engineer

    Posted Date 1 week ago(7/11/2018 11:35 AM)
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  • Overview

    Knowledge Services is seeking an SCCM Administrator for a 6-12 month project downtown Indianapolis.  This role has potential to go full-time, however, that is not guaranteed.  Incumbent will work 37.5 hours/week and sit downtown Indianapolis.  This position is not open for C2C.  


    Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


    As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 


    Knowledge Services has benefit offerings to include the following!


    • Medical, dental, and vision coverage
    • Voluntary Life and AD&D coverage
    • Pet Insurance
    • Ticket and Event discounts!
    • The above are available provided contractors meet eligibility requirements


    This position is needed to maintain minimum staffing needs of the Tier 3 Support team.  The Tier 3 support team is the team that handles all support issue escalations in the distributed services area.  Tier 3 also owns and manages various enterprise technologies daily that affect the entire 28,000+ population of end users.


    The technologies include the following:

    • Software standardization, packaging, patching and distribution\installation for the enterprise. 
    • All desktop and laptop build and image needs.
    • User and computer standardization and management via domain group policy objects.
    • All desktop and laptop security configuration and management. 
    • Mobile device encryption configuration and management. 
    • Enterprise printing/copying/scanning solution support including back-end server as well as device configuration and management.
    • Remote file/print server support for approximately 300+ servers across the state - this includes operating system as well as hardware support. 


    The Tier 3 team is also responsible for:

    • Working closely with the state's PC Refresh team in order help prepare agencies for their refresh project, help solve potential up-front issues related to refresh and provide on-going support during the actual rollout. The PC Refresh program is a very vital program and Tier 3 helps to ensure its success. 
    • Taking calls directly from the Tier 2 field staff in order to help resolve off site issues in a quick manner.
    • Working as liaisons or account executives between the IT department and various other departments to ensure needs and expectations are being met. 
    • Responding quickly and effectively, at any time, to emergency issues that arise as directed by upper management. Members will also be asked to participate in an on-call rotation schedule to assist with issues that arise outside of normal business hours.



    Daily duties:

    This position's primary role will be the architect and primary support for the State's software and software\client update delivery and management system. 


    This resource will be responsible for:

    • The configuration, management and maintenance of the overall software delivery framework.
    • Knowing not only the worker interface of the SCCM system but also the backend management. 
    • Knowing how to resolve issues when the SCCM system is not functioning correctly and have a very technical, sound understanding of the infrastructure as a whole, so that proper troubleshooting can be conducted if needed. 


    The current SCCM systems is responsible for the caring and maintenance of over 30,000 systems.  This is an extremely visible and critical need to the organization.  Position also requires formally handling support issues and tickets from customers and other technicians as needed.  


    • Minimum 5+ years of experience with Microsoft SMS\SCCM. 
    • Experience with installing, managing and configuring Windows Server OSs. 
    • Knowledge and experience of SQL Server is needed.
    • Ability to perform effective testing in a lab\pilot situation without adversely affecting the environment.
    • Experience with change management procedures and planning in a very large environment is essential.
    • VB, batch and PowerShell scripting knowledge is essential to the role. 
    • Experience with enterprise software licensing is a plus. 
    • Strong understanding of wide area networks and distributed models.
    • Group policy and network installation knowledge is required.
    • Large enterprise, >5,000 node experience required as well. 


    Physical Requirements:

    • Job frequently requires sitting, handling objects with hands.
    • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
    • Vision requirements:  Ability to see information in print and/or electronically.


    We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.




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