Guidesoft Inc. dba Knowledge Services

  • Customer Service Representative

    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    2018-12043
    Job City
    Indianapolis
    Job State
    Indiana
  • Overview

    We are hiring for multiple Customer Service Representatives for a long term assignment in downtown Indianapolis.  Parking included and Benefit eligible!

     

     

    Knowledge Services has benefit offerings to include the following!

     

    • Medical, dental, and vision coverage
    • Voluntary Life and AD&D coverage
    • Pet Insurance
    • Ticket and Event discounts!
    • The above are available provided contractors meet eligibility requirements

    Responsibilities

    • Resources will work as part of a team in a call center to receive incoming calls.
    • Opportunity to provide Medicaid eligible members and others with education and an opportunity to enroll into one of the managed care programs available to them through Indiana Health Coverage Programs.
    • Document inquiries within applicable systems
    • Fullfill caller requests and follow up via email, mail, or download.

    Qualifications

    • Ability to use a computer
    • Good customer service skills
    • Prior call center preferred, but not required

    $11.00 per hour / $11.50 per hour Bilingual English/Spanish

     

    Hours are 8:00-5:00 M-F w/ an occasional Saturday

    Parking Included

     

    Physical Requirements:

    • Job frequently requires sitting, handling objects with hands.
    • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
    • Vision requirements:  Ability to see information in print and/or electronically.

     

    We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

     

     

     

     

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