Guidesoft Inc. dba Knowledge Services

  • Care Coordinator - Children's dept

    Posted Date 2 weeks ago(2 weeks ago)
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  • Overview

    Our client is looking for a Care Coordinator to work in the specialized healthcare department for children. This is a one year contract role with possible extension. 


    Shift: 8:15AM-4:15PM


    Knowledge Services was established by Julie Bielawski in 1994 and is headquartered in Indianapolis, Indiana. Knowledge Services, a certified woman-owned business enterprise (WBE), is a technology and professional services organization with employees located in offices throughout North America. Knowledge Services is an ISO 9001:2008 certified workforce management solutions company. We are experts in workforce management solutions for government and commercial organizations. With Knowledge Services, organizations can efficiently and cost-effectively engage, retain and manage needed talent, while mitigating the risks associated with contingent workers. 


    Knowledge Services has benefit offerings to include the following:


    • Medical, dental, and vision coverage

    • Voluntary Life and AD&D coverage

    • Pet Insurance

    • Ticket and Event discounts!

    • The above are available provided contractors meet eligibility requirements


    POSITION SUMMARY:  This individual serves as a Care Coordinator in the section of Children's Special Health Care Services dept. The purpose of this role is to assist families with special needs children with issues and concerns associated with their special needs child/children by providing them with information and resources. 



    • Works as a collaborative partner with internal and external partners and other systems that service special needs children and their families.

    • Conducts risk assessments via the telephone to determine areas of concern or needs for both the special needs child and their family.

    • Applies problem-solving skills by assessing the family needs and providing referrals to appropriate to community agencies or other available resources.

    • Educates families on the Medical Home Concept and on the need to be an equal partner in determining the best options for their children. Ensure that families are satisfied with the access to care, care coordination, and resources. Assist families in developing improved communication and efficiency of care management of their special needs child. Assists family in enhancement of self-management skills in caring for their special needs child.

    • Provides coordinated care options including, but not limited to, community resource referrals, patient/family education, information, health care financing options, transition planning to ensure quality, cost effective utilization of resources consistent with the program's mission, information on respite care, medical waivers. Educates families on other programs such as WIC, Head Start, First Steps, Healthy Families; and assists with the referral processes when needed.

    • Develops and maintains up-to-date information and understanding of community resources that may be of value to the special needs families served.

    • Establishes alliances with community partners.

    • Facilitates family linkages with agencies (e.g. family support groups, schools, early intervention, home care, day care and agencies offering respite, housing and transportation)

    • Can recognize and identify medical conditions that are program eligible, but not documented, and make the appropriate referral.

    • Is familiar with the rules and procedures of the program and can recite information to families when needed.

    • One goal of youth with special health needs is to have the necessary support services to allow them to be as independent as possible. Care Coordinators will help facilitate conversations with families and assist them in understanding the importance of assimilating youth into the adult healthcare system and into society in a meaningful way and make referrals to appropriate resources as needed.

    • Assists in the development or updating of Care Coordination Section policies and procedures.

    • This individual is expected to represent the Care Coordination Program at community health fairs, exhibitions, and transition fairs and is expected to provide families with accurate information. These events are often scheduled as weekend and will be assigned on a rotating basis.



    • Social Worker with experience in case management to work with Indiana families with special needs children. 

    • Must be knowledgeable of community resources and public health financing such as Medicaid, Medicaid Disability, knowledge of medical waivers and special education. 

    • Bilingual (English and Spanish) considered a plus. 

    • Bachelor’s degree preferred but candidates who may have case management experience with disabled children may also be considered.

    Some weekend work may be required for community health fairs and exhibitions. 


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