Guidesoft Inc. dba Knowledge Services

  • Network Operations Center (NOC) Administrator

    Posted Date 4 weeks ago(4 weeks ago)
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  • Overview

    Knowledge Services is searching for a NOC Administrator for a long-term, indefinite contract at the State of TN's Dept. of Transportation (TDOT).  This position will sit onsite in Memphis, TN and work 37.5 hours/week.  This position is not open to C2C.


    Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


    As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 


    Knowledge Services has benefit offerings to include the following!


    • Medical, dental, and vision coverage
    • Voluntary Life and AD&D coverage
    • Pet Insurance
    • Ticket and Event discounts!
    • The above are available provided contractors meet eligibility requirements


    The Tennessee Department of Transportation’s IT Division is requesting a position for IT Network Operations Administrator for the Transportation Management Center's (TMC) Network Support in Memphis, TN. This is a contract position and reports directly to the TDOT Sr. IT Manager – Network/TMC Support. This position in the IT organization will play a key role in supporting the network and the strategic business goals established by TDOT Leadership.
    Key tasks include:
    • Administration and support of the server environment for TDOT’s Transportation Management Center (TMC) and supporting the Intelligent Transportation Systems (ITS) network.
    • Maintaining network performance, security, monitoring, analyzing and troubleshooting network problems. 
    • Support the following TDOT technologies and processes:
        o Line of business applications & In-house technologies
        o Active Directory
        o MS Exchange
        o SAN
        o Application servers
        o File servers
        o Communication servers
        o Edge devices
        o LAN, VLAN & WAN
        o Security, firewalls and switches


    • Excellent communications, technical, analytical and problem solving skills.
    • In depth networking experience that includes deep technical and functional understanding of network security, WAN, LAN and internet routing and switching protocols, wireless, VPN, Hyper V and VM Ware capabilities.
    • Experience in building, deploying and managing network and application monitoring solutions that provide clear visibility into network traffic and performance.
    • Ability to work effectively under deadlines, independently, and within a collaborative team oriented environment using sound judgment in decision-making. 
    • Ability to interface with all functions and at all levels within the organization. Ability to work in a cross-functional team. 
    • Experience with Disaster Recovery, Resiliency Planning, and planning highly available solutions 
    • Experience with all Windows operating systems, Exchange, Active Directory, Cisco and HP equipment. 
    • Experience with and good working knowledge of, Domains, Segmentation, Account Management, Network backups, Trusts, Policies, Network Protocols and Bindings, and Software Imaging, and Firewalls. 
    • Experience managing and supporting Intelligent Transportation System networks (Fiber Optic, CCTV, RDS, DMS, etc.)
    • Functional/Working knowledge of ITIL, DevOps, ITSM, Kanban, Agile methodologies, Scrum development. 


    Physical Requirements:

    • Job frequently requires sitting, handling objects with hands.
    • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
    • Vision requirements:  Ability to see information in print and/or electronically.


    We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.




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