Knowledge Services is searching for IT Help Desk Analyst to support multiple proprietary applications for the State of TN's Dept. of Education. This position will sit onsite at the State of TN in downtown Nashville and will work 37.5 hours/week.
Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.
As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships. We believe titles do not define a person, but provide a framework to each person’s endless potential. Our focus on improving our team, product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.
Knowledge Services has benefit offerings to include the following!
Provide first level contact and issue resolution for the main held desk phone line and email. The position involved responding to questions and issues as reported by multiple application users, learning the established procedures for support, and recording issues on an incident tracking system in a timely manner. Response to these issues includes troubleshooting the incident cause and resolution or escalation. Key competencies include basic computer skills, analysis skills, excellent verbal and written communication skills as well as outstanding customer relations and service skills. – 80%
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
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