Guidesoft Inc. dba Knowledge Services

  • Program Support Representative (Contract to Hire)

    Posted Date 1 week ago(1 week ago)
    Job ID
    2018-12449
    Job City
    Phoenix
    Job State
    Arizona
  • Overview

    Knowledge Services has an immediate need for a Contract, Program Support Representative in our Phoenix office. This is a 3-4 month contract role with the possibility for direct, permanent hire. The Program Support Representative will serve as a key contributor to the success of newly implemented programs.

     

    We’re seeking the right mix of skills and attitude for our growing office.  If you have a positive, get-it-done attitude, along with strong technology and communication skills, then let’s talk. This is a wonderful opportunity to get your foot in the door with an established, yet growing company, that has been ranked year over year as a Best Place to Work!

    Responsibilities

    • Proactively communicates via phone and email with internal and external customers
    • Provides exceptional levels of customer service and to business partners and clients
    • Analyzes business information and data with strong attention to detail and accuracy
    • Implements organizational methods and procedures to proactively manage workload
    • Enters data, reviews data and ensures data accuracy within Knowledge Services’ system
    • Collaborates with Program team members to ensure project goals and timelines are met
    • Identifies any internal or external issues and informs Program Account Manager as appropriate

    Qualifications

    • High School Diploma Required. Some college course completion helpful
    • Minimum 1 year administrative, data entry or customer service support experience required
    • Proficiency with MS Office Suite. Ability to quickly and easily learn new database systems
    • Meticulous attention to detail, follows processes and procedures as required
    • Strong ability to stay organized and manage workload efficiently
    • Superior level of verbal and written communication skills

     

    Physical Requirements:

    • Job frequently requires sitting, handling objects with hands.
    • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
    • Vision requirements:  Ability to see information in print and/or electronically.

     

    We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

     

     

     

    INDDIRMP

    ISDMP

    ISDKO

     

     

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