Guidesoft Inc. dba Knowledge Services

  • Provisioner- Global Network Implementation

    Posted Date 3 weeks ago(9/26/2018 8:48 AM)
    Job ID
    Job City
    Greenwood Village
    Job State
  • Overview

    Knowledge Services is actively seeking a Project Manager to oversee a team of Provisioners working on a Global Network Implementation for our client, NTT America. This is a contract position lasting through May 2019. Work must be done onsite in Greenwood Village, CO. Local candidates only.


    This person is responsible for provisioning and managing the implementation of Customer, Peer, and Infrastructure backbone circuits in the U.S., Transatlantic and South America for the GIN Global business unit. Moderate travel and some non-standard
    business hours support will be necessary.


    • Provision and Project Manage circuit implementations from contract signed, circuit test and turn up, to bill start.
    • Ensure complete and correct documentation is provided in Provisioning Database System for billing and records keeping purposes.
    • Attend status calls with carriers to hold them responsible for on time and correct circuit delivery.
    • Complete weekly status reports to other internal departments.
    • Interface with internal groups i.e., Project Management on migrations, Facilities on POP builds, Planning on RFPs.
    • Assist in post mortems on migrations, circuit delivery issues, etc.
    • First point of escalation for implementation issues with carriers.
    • Coordinate with Carrier Relations, Peering, Planning, and/or Customer Engineering groups to establish timeline for new orders.
    • Miscellaneous duties and responsibilities to support company goals for continued growth of NTT America.


    • 5+ years experience in Provisioning/Project Management /Telecommunications
    • Operating Systems: Windows
    • Software: Microsoft Office Suite, working knowledge of database environment
    • Self motivated, strong written and verbal communication skills, demonstrated ability to work withinprocess, manage projects with proficiency and timeliness. Strong background in Provisioning within a Telecommunications environment. Detailed and able to multitask.




    Overview of Knowledge Services:

    Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


    As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 



    Knowledge Services has benefit offerings to include the following!


    • Medical, dental, and vision coverage
    • Voluntary Life and AD&D coverage
    • Pet Insurance
    • Ticket and Event discounts!




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