Guidesoft Inc. dba Knowledge Services

  • Desktop Support

    Posted Date 1 month ago(11/13/2018 9:40 AM)
    Job ID
    2018-12969
    Job City
    Augusta
    Job State
    Maine
  • Overview

    Knowledge Services is actively seeking a Desktop Support Analyst for a contract opportunity with our client, the State of Maine’s Office of Information Technology. This is a long term contract role.

     

    This position requires travel to some Department of Health and Human Services offices within the State of Maine. Applicants will need to have valid Maine driver’s license and pass a background check. All travel expenses will be reimbursed.

    Responsibilities

    • Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
    • Make recommendations on functional and technical improvements to the environment.
    • Participate in performance and volume analysis and design.
    • Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
    • Provide accurate and complete answers to general use and environment questions in a timely manner.
    • Serve as the point of contact for technology support and services.
    • Serve as the point of integration between the business functions of the department and the technology requirements of the department.
    • Provide desktop computer support.
    • Serve as a point of contact for communication and coordination of service outages.
    • Attend and participate in bi-weekly team and problem review meetings.
    • Manage the retirement and disposal of obsolete or broken computer equipment.
    • Coordinate the procurement and installation of new computer hardware and software.
    • Coordinate virus protection software programs within departments.
    • Understand the installation of software patches and upgrades.
    • Provide input to training and/or documentation materials regarding latest technical and functional design changes.
    • Ensure that all work is documented for future reference.
    • Follow quality standards.
    • Ensure effective and reliable backups are being performed.
    • Proactively address customer needs.
    • Communicate accurate and useful status updates.
    • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
    • Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
    • Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
    • Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
    • Develop and conduct various training and instruction for system users.
    • Identify utilization patterns and their effect on operation/system availability and performance expectations.

    Qualifications

     

    • Years of Relevant Experience: 1-3 years in desired environment
    • Must have experience working with computer hardware and software
    • Experience troubleshooting desktops, laptops, printers, and tablets
    • Experience with installing, configuring, and maintaining personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
    • Experience with troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
    • Must have excellent customer service experience
    • Ability to work in a team environment.
    • Strong communication skills; both written and spoken.
    • Must have a valid driver’s license and pass a background check

     

     

     

    Physical Requirements:

    • Job frequently requires sitting, handling objects with hands.
    • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
    • Vision requirements:  Ability to see information in print and/or electronically.

     

    We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

     

     

     

     

     

    Overview of Knoweledge Services:

     

    Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

     

    As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 

     

    Knowledge Services has benefit offerings to include the following!

     

    • Medical, dental, and vision coverage
    • Voluntary Life and AD&D coverage
    • Pet Insurance
    • Ticket and Event discounts!
    • The above are available provided contractors meet eligibility requirements

     

    INDITKM ISDKM

     

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