Guidesoft Inc. dba Knowledge Services

  • IAM Support Analyst

    Posted Date 2 weeks ago(11/30/2018 10:14 AM)
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  • Overview

    Knowledge Services is actively seeking an IAM Support Analyst for a long-term contract role with our client, the State of TN’s Tenncare Program. This position is located downtown Nashville, TN and works 37.5 hours per week.


    System/Application Analyst This person will be a level II point of escalation working between support teams and developers.


    The Health Care Finance Administration (HCFA) is moving to an automated enterprise wide identity and access management (IAM) solution to reduce audit findings and invoke tighter user controls to secure protected data. HCFA will host the tier 2 support model and is in request a support analyst to assist with supporting user and application issues within the system. 


    • Security support
    • Application monitoring and support
    • Customer and/or Fulfillment correspondence and outreach

    These positions will report and assist directly to a state position with the sole purpose of supporting IAM and other security deliverables.  Those deliverables will include outreach to users, fulfillment, documentation, process improvement and corrective action support, remediation of application constraints/problems, incident management and monitoring.



    Qualified candidates must have experience with security and application support.





    Overview of Knowledge Services:

    Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


    As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 


    Knowledge Services has benefit offerings to include the following!


    • Medical, dental, and vision coverage
    • Voluntary Life and AD&D coverage
    • Pet Insurance
    • Ticket and Event discounts!
    • The above are available provided contractors meet eligibility requirements




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