Guidesoft Inc. dba Knowledge Services

  • Senior Business Analyst

    Posted Date 5 days ago(1/14/2019 9:47 AM)
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  • Overview

    Knowledge Services is actively seeking a Senior Business Analyst for a contract opportunity with our client, the State of IN’s Department of Child Services. This contract will last at least one year and is open for extension. It is located downtown Indianapolis, IN and onsite interviews are required.


    The Business Analyst works at the highest level of initiation and implementation phases of information systems analysis while considering the technical and/or business implications of the application of technology and/or improved processes and policies to the current and future business environment.


    • Establish and maintain positive working relationships with CSB-IT staff, other county/agency staff, and/or contracted resources;
    • Perform analysis of potential system changes as assigned by the BA Manager and present findings according to the Triage process;
    • Document and analyze Federal Regulations, State Codes and related sites to determine impact to assigned projects;
    • Work as a member of a project team acting as a business analyst for large scale technology projects;
    • Contribute as a team member on all projects following the current governance processes and procedures;
    • Utilize the IBM Rational Tool Suite for projects following the current governance processes and procedures;
    • Communicate information to stakeholders including presentations and meetings facilitation;
    • Facilitate business requirements elicitation and functional design sessions as part of the software development life cycle (SDLC);
    • Document requirements and functional design using IBM Rational tools according to the current governance processes and procedures;
    • Capture action items and key decisions during requirements gathering and functional design;
    • Analyze business processes and workflows and make suggestions for improvement;
    • Facilitate meetings and conducts outreach, training and policy discussions with stakeholders;
    • Create project documentation including meeting minutes, deliverables, project status reports and presentations;
    • Facilitates the delivery of technical and non-technical business solutions to stakeholders;
    • Support all aspects of User Acceptance Testing (UAT) and work closely with project team to ensure System Testing and User Acceptance Testing (UAT) is complete and accurate;
    • Work with CSB-IT staff and county/agency staff, to meet their business and technical needs;
    • Communicate project issues and risks to project manager and propose solutions;
    • Analyze project data and provide recommendations for project and quality improvements;
    • Train, advise and mentor Intermediate Business Analysts (BA) on ISETS functionality, roles, responsibilities and governance manual policies procedures;
    • Maintain project artifacts according to the CSB document management strategy;
    • Identify lessons learned to continually improve SDLC processes and procedures;
    • Assist BA Manager with BA management activities;
    • Work with BA Manager to establish performance expectations;
    • Perform related duties as assigned.



    • 5 + years of Business Analysis experience
    • Proven analytical skills
    • Excellent written and verbal skills
    • Strong communication skills including report writing, meeting facilitation, and process documentation
    • Thorough knowledge of the application of SDLC process tools and best practices
    • Thorough knowledge of Microsoft products such as Outlook, Word, Excel, PowerPoint, SharePoint
    • Thorough knowledge of the IBM Rational CLM tools
    • Thorough knowledge of technical problems and solutions as they relate to the current and future business environment;
    • Broad knowledge of child support functions at both the state and county level is preferred
    • Advanced knowledge of the Title IV-D federal regulations and policies is preferred
    • Advanced knowledge of child support business systems and industry requirements is preferred
    • Experience in the Child Support Program at the federal, state or county level is preferred



    Overview of Knowledge Services:

    Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


    As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 


    Knowledge Services has benefit offerings to include the following!


    • Medical, dental, and vision coverage
    • Voluntary Life and AD&D coverage
    • Pet Insurance
    • Ticket and Event discounts!
    • The above are available provided contractors meet eligibility requirements







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