QA Manual Tester

Posted Date 1 week ago(2/19/2021 8:32 AM)
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Knowledge Services is actively seeking a Manual tester for a 6 months + contract role  with our prestigious client State of Maine Dept of Information Technology. This position is located in Augusta, Maine. The role is currently remote and may require onsite once the shutdowns are lifted. 


The Department is currently implementing new business process enhancements as change requests to the ReEmployME system. The ReEmployME system is an integrated benefits and tax unemployment insurance system; that is determines eligibility for unemployment and disburses unemployment benefits to eligible claimants. In addition, the system also determines if a Maine employer is a liable for Unemployment Insurance tax, calculates their taxable rate and bills them on a quarterly basis. We are making changes to the existing system.  These are either federally mandated changes or state mandated changes or business driven improvements due to the large workload that the unemployment program has been hit with due to the pandemic. They will  be testing user test scripts written by SME staff that are part of the system support team.


The QA Manual Tester will be performing the below responsibilities:



  • Determines time estimates and schedule for own work and resolve issues in a timely manner.
  • Identifies and tracks issues, risks and action items.
  • Reviews and understands the Test Team work plan.
  • Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Test and/or Application Teams.
  • Develop contingency plans as necessary.
  • Researches problems before approaching the Team Lead or Test Team Lead for assistance.
  • Assists or guide Testers as needed.
  • Develops understanding of system business requirements supported by the Test team
  • Assists Application Teams to plan and execute component and assembly tests.
  • Participates in assembly or product test execution as required.
  • Assists in managing and directing Test Team processes.
  • Defines product test plans and criteria for acceptance.
  • Develops understanding of system business requirements supported by the Test team
  • Develops, updates, and maintains testing standards and procedures.
  • Resolves testing process questions / issues.
  • Assists in the planning, creation, and control of the test environments.
  • Coordinates and executes assembly or product tests with the Test Team, Application Team and the Project Manager.
  • Assists Team Lead or Test Team Lead in monitoring estimated-time-to-complete (ETC) and actuals for assigned tasks.
  • Works with Test Team members to enhance their testing skills and build technical and business knowledge.
  • Updates and tests release installation procedures.
  • Aware of new developments in industry and processes and ability to apply to work as appropriate.
  • Defines and utilizes entry / exit criteria for testing.
  • Schedules the design of structured walk-throughs or inspections; resolve issues.
  • Works with users to ensure that solutions meet business requirements.
  • Anticipates and resolves issues specific to the team.



The QA Manual tester will have the below qualifications:



  • Strong test planning and execution skills
  • Strong root-cause analysis skills, leading to concise definition of solution
  • Highly proficient in writing test cases to include entry and exit criteria
  • Highly organized and problem-solver
  • Skilled in identifying, planning, and working via clear priority-setting
  • Independently and effectively manages time using common-sense priority setting
  • Creative problem solver in using various technologies
  • Strong verbal, listening, and written skills
  • Proficient in MS Excel, Word, PowerPoint, Visio
  • Preferred - Knowledge of government structure
  • Preferred - Experience working with state’s unemployment program and processes


Physical Requirements:

  • Job frequently requires sitting, handling objects with hands.
  • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
  • Vision requirements:  Ability to see information in print and/or electronically.


We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.



Overview of Knowledge Services:

By utilizing technology, Knowledge Services has been expanding the reach of professional organizations since 1994. A certified woman-owned business enterprise (WBE), Knowledge Services was started by Julie Bielawski as a computer training facility that partnered with big names like Oracle and Microsoft to provide on-the-job instruction. When the growing need for temporary IT staffing became apparent, Knowledge Services began exploring vendor management, prompting the development of the solutions they use today to serve both the public and private sectors.


Today, Knowledge Services is the largest government MSP provider in the nation with twelve state accounts and counting. With a diverse and growing team, seven office locations across the country, and a focus on mobile capabilities, Knowledge Services is poised to help organizations serve the modern citizen through cost-effective solutions that put people first.



Knowledge Services has benefit offerings to include the following!


  • Medical, dental, and vision coverage
  • Voluntary Life and AD&D coverage
  • Pet Insurance
  • Ticket and Event discounts!







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