Business Analyst - REMOTE

Posted Date 1 week ago(2/19/2021 3:36 PM)
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Knowledge Services is actively seeking a Business Analyst for a One year + contract role  with the State of Indiana Dept of Workforce Development. This position is located in Indianapoils, IN and is fully REMOTE!


This position will be working directly with business stakeholders and developers in development of our Uplink system.  A successful candidate will be able to understand business processes and how they relate to the software.  They will then need to take that understanding to write user stories and acceptance criteria for a developer to start work.


The Business Analyst will perform the below responsibilities:



  • Develop the detailed scope required to deliver specific goals and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements – with minimal direction.
  • Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate business requirements.
  • Partner with business and development teams to analyze and develop the best solution design and approach as a hands-on analyst. 
  • Participate in functional data mapping between Microsoft Access, Excel, and other systems as required.
  • Day-to-day aspects of discovering, documenting, communicating, and validating business-process-related knowledge through documentation, modeling, simulating and analyzing current and future states.
  • Support and advocate solution recommendations that align to short- and/or long-term strategic plans and roadmaps
  • Articulate solution alternatives, propose recommendations with business-focused rationale, and influence decision-makers to ensure business outcomes will be achieved.
  • Develop and apply extensive knowledge of the various agency operating models, processes and requirements.
  • Document requirements, and translate into proper system requirements specifications using the appropriate methodology for the type of project assigned.
  • Develop visualizations, user experience, and configuration elements of solution design.
  • Execute and coordinate requirements management and change management processes.
  • Develop test plans and test scripts for use in system integration testing and user acceptance testing.
  • Execute system integration testing, issue identification, and defect tracking.
  • Assist with coordination of user acceptance testing.
  • Share ideas and best practice techniques with other analysts on the work team.
  • Assist in production support efforts, with focus on issue resolution, root cause analysis, and future issue prevention using continual process improvement.


The Business Analyst will have the below qualifications:


  • A quick-adapting and problem-solving individual that has experience with at least one enterprise-level software implementation;
  • You must be able to communicate and collaborate with individuals at all levels of the organization;
  • Demonstrated ability to understand and represent business objectives and requirements and convert them into solution designs;
  • Demonstrated ability to envision, articulate and document future state operating models and business processes with a high degree of complexity;
  • Experience managing expectations when balancing alternatives against business and financial constraints;
  • Experience with organizational impact assessments;
  • Experience working with enterprise-wide software implementation projects – through all phases from initial scope definition through requirements, design, build, system integration testing, user acceptance testing, production prep and production launch;
  • Solid multi-tasking skills - concurrent work streams and tasks.


Physical Requirements:

  • Job frequently requires sitting, handling objects with hands.
  • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
  • Vision requirements:  Ability to see information in print and/or electronically.


We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.



Overview of Knowledge Services:

By utilizing technology, Knowledge Services has been expanding the reach of professional organizations since 1994. A certified woman-owned business enterprise (WBE), Knowledge Services was started by Julie Bielawski as a computer training facility that partnered with big names like Oracle and Microsoft to provide on-the-job instruction. When the growing need for temporary IT staffing became apparent, Knowledge Services began exploring vendor management, prompting the development of the solutions they use today to serve both the public and private sectors.


Today, Knowledge Services is the largest government MSP provider in the nation with twelve state accounts and counting. With a diverse and growing team, seven office locations across the country, and a focus on mobile capabilities, Knowledge Services is poised to help organizations serve the modern citizen through cost-effective solutions that put people first.



Knowledge Services has benefit offerings to include the following!


  • Medical, dental, and vision coverage
  • Voluntary Life and AD&D coverage
  • Pet Insurance
  • Ticket and Event discounts!






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