Call Center Support Specialist

Posted Date 6 days ago(2/22/2021 1:51 PM)
Job ID
2021-19544
Job City
Indianapolis
Job State
Indiana

Overview

Seeking a Call Center Support Specialist to support the services and plan administration to customers.  Company administers 9 different retirement funds for nearly 500.000 members and 1,200 employers

Responsibilities

  • Review and processing of employer submitted information required to maintain employee account information and process benefits
  • Communication with customers via email and limited phone work to update, clarify and correct employer and member records
  • Processing of annual ER submissions such as certified salaries, payroll calendars and updating of approved employer contacts
  • Generate benefit estimates for individuals inquiring about the monthly benefit they would receive at retirement
  • Completing verification of benefit
  • Maintaining spreadsheets, running reports, tracking workloads

Qualifications

Experience with Customer Service, MS Office; Word Excel Outlook

Must have intermediate level Excel skills

 

Pay range is $13.04 - $14.49 per hour

 

INDADM

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