Call Center Support Specialist

Seeking a Call Center Support Specialist to support the services and plan administration to customers.  Company administers 9 different retirement funds for nearly 500.000 members and 1,200 employers

• Review and processing of employer submitted information required to maintain employee account information and process benefits
• Communication with customers via email and limited phone work to update, clarify and correct employer and member records
• Processing of annual ER submissions such as certified salaries, payroll calendars and updating of approved employer contacts
• Generate benefit estimates for individuals inquiring about the monthly benefit they would receive at retirement
• Completing verification of benefit
• Maintaining spreadsheets, running reports, tracking workloads

Experience with Customer Service, MS Office; Word Excel Outlook

Must have intermediate level Excel skills

Pay range is $13.04 - $14.49 per hour

INDADM