Technical Writer

Posted Date 2 weeks ago(7/20/2021 2:18 PM)
Job ID
2021-21044
Job City
Nashville
Job State
Tennessee

Overview

Knowledge Services is actively seeking a Technical Writer/ Trainer role for our client, the State of TN's Dept of Education. This is a long term contract that is open for extensions/ permenant hire. Candidates currently living in the Nashville, TN area or who are willing to relocate are required. State of TN contractors work a 37.5 hour work week.

 

Responsibilities

The Tennessee Department of Education is hiring a Technical Writer to prepare, create, and review documents and other communications for a new technical application, with a focus on end-user documentation. The department is releasing a new data and reporting platform to Tennessee school districts and this position will focus on creating end-user documentation and training material for the new application.

 

  • Gathering information for project deliverables
  • Creating technical documents, FAQ’s, videos, trainings, and communications
  • Reviewing material with stakeholder team and finalizing deliverables
  • Creating a library of application documentation and other administrative duties 

 

Examples of deliverable include, but not limited to:

  • Application data dictionary document
  • Business rule compilation document
  • File layout document
  • Application user manual
  • Error Portal user manual
  • Training coursework and program
  • Training videos for common tasks

Qualifications

  • Excellent communication, writing, and editing skills
  • Experience in creating documentation for audiences with different levels of technical skill
  • Experience in presenting technical information in a live setting, such as classroom training presentations, or video conference
  • Experience documenting technical applications
  • Experience in creating end user documentation for technical applications
  • Excellent customer service and collaboration skills
  • Experience with Microsoft SharePoint
  • Experience with status reporting and documentation

 

*Please include resume and any relevant sample work.

 

 

 

 

Overview of Knowledge Services:

By utilizing technology, Knowledge Services has been expanding the reach of professional organizations since 1994. A certified woman-owned business enterprise (WBE), Knowledge Services was started by Julie Bielawski as a computer training facility that partnered with big names like Oracle and Microsoft to provide on-the-job instruction. When the growing need for temporary IT staffing became apparent, Knowledge Services began exploring vendor management, prompting the development of the solutions they use today to serve both the public and private sectors.

 

Today, Knowledge Services is the largest government MSP provider in the nation with twelve state accounts and counting. With a diverse and growing team, seven office locations across the country, and a focus on mobile capabilities, Knowledge Services is poised to help organizations serve the modern citizen through cost-effective solutions that put people first.

 

 

Knowledge Services has benefit offerings to include the following!

 

  • Medical, dental, and vision coverage
  • Voluntary Life and AD&D coverage
  • Pet Insurance
  • Ticket and Event discounts!

 

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