Vaccination Call Center Agent

Posted Date 1 week ago(9/15/2021 8:10 AM)
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Knowledge Services in partnership with Indiana 211 at FSSA is seeking applicants for full time ​contract employment to support Indiana's vaccine information delivery program.  This role will be working as call center support for Hoosiers to gain access to up-to-date, scientifically sound vaccine information that will be supported through virtual technology.  


Monday - Friday and some availability on weekends


8:00am - 8:00pm(8 hour shift or 10 Hour shift)

Remote/Work from Home 

Must be an Indiana Resident


*must have a hardwired DSL, Fiber, or Cable Internet via an Ethernet connection (Dial up, Wireless, or Satellite internet service cannot be used)

  • Minimum download speed 20 Mbps
  • Minimum upload speed 3 Mbps
  • Ping less than 100 ms


All training materials and guidance will be provided by the State.  As the vaccination plan develops, the updated information will be made available to all call center agents.




Essential Duties:

  • Respond to individuals seeking information about COVID-19 vaccinations via phone, email, or text message
  • Positively represent IN211 and the Indiana Department of Health by providing excellent customer service and responding to each inquirer in a professional, nonjudgmental, culturally appropriate manner
  • Establish rapport to build the groundwork for problem solving with end user
  • Identify opportunities to promote self-education and updates through use of online materials available to anyone



Desired Skills and Experience:

  • Previous patient interaction or call center experience preferred
  • Experience in health care, to include community health worker training, cultural competency and health messaging is preferred.  
  • Bilingual applicants are highly encouraged as well as individuals identifying as minorities and individuals with disabilities. 
  • Actively and skillfully identify primary concern of the caller and utilize available resources to address issues with he caller, avoiding medical advice or opinions
  • Excellent reading comprehension, listening, verbal and written communication skills
  • Ability to maintain a positive, compassionate and professional attitude, even in times of stress
  • Must have effective active listening and problem-solving skills
  • Ability to multi-task in a fast-paced environment
  • Perform job duties with frequent interruptions and/or distractions
  • Must be able to adapt to and retain constantly changing information
  • Demonstrated personal computer skills with MS Office applications and other software applications
  • Bachelor’s degree in healthcare or or related field is preferred, but not required.




Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.


We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.


Knowledge Services has benefit offerings to include the following!


  • Medical, dental, and vision coverage
  • Voluntary Life and AD&D coverage
  • Pet Insurance
  • Ticket and Event discounts!




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