MSP Product Specialist

Posted Date 1 week ago(10/8/2021 4:35 PM)
Job ID
2021-22021
Job City
Indianapolis
Job State
Indiana

Overview

Knowledge Services is looking to hire an MSP Product Specialist to join our Team in Indianapolis! The MSP Product Specialist will be responsible for collaborating with the internal MSP Program Teams to ensure the VMS system (proprietary Vendor Management System) is precise and processes are streamlined. To accomplish this, you will have to learn and understand the job duties of the MSP Program Teams in conjunction with the VMS system. This individual will need to have a good understanding of the VMS functions and capabilities. A fit for this role is an analytical thinker who enjoys living in the data.

Join the nations largest Government Managed Services Provider and see why we have been voted one of Indy's "Best Places to Work in Indiana" for the past FIVE years! 

Responsibilities

  • Provides operational support for the team and Managed Service Provider (MSP) Program
  • Provides exceptional levels of customer service to the team and business partners
  • Analyzes business information and data with strong attention to detail and accuracy
  • Enters data, analyzes data and ensures data accuracy within Knowledge Services’ system
  • Tracks various metrics, timelines and deliverables to ensure program compliance
  • Implements organizational methods and procedures to proactively manage workload
  • Collaborates with Program team members to ensure project goals and timelines are met
  • Identifies any internal or external issues and informs Program Account Manager as appropriate
  • May communicate via phone or email with clients and/or vendors

Qualifications

  • High technical aptitude with the ability to quickly learn new software solutions and relate their usage and benefit to clients
  • Ability to identify and analyze problem situations and develop an effective course of action for resolution
  • Must be a self-starter, self-motivate and able to perform in a fast-paced, team-oriented environment
  • Excellent verbal and written communication skills required
  • Proficient in Microsoft Office: with emphasis on Word, Excel, PowerPoint, Project
  • Bachelor’s Degree highly preferred

 

Knowledge Services strives to offer an environment that provides our employees with the right balance between work and family.  

  • Comprehensive health insurance including dental and vision coverage
  • Company funded life insurance
  • Very generous company provided 401k match program
  • Established Wellness Program
  • Competitive PTO schedule 
  • Extra PTO day during your birthday month and work anniversary month
  • Maternity/Paternity Benefits 
  • The list goes on, but we can discuss further

 

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.  People with disabilities are encouraged to apply.

 

INDCORP

ISDKO

ISDMP

ISDKAM

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