Program Support Representative (Contract to Hire)

Posted Date 1 week ago(11/22/2021 12:52 PM)
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Knowledge Services is seeking an experienced individual to join our team as a Vocational Rehabilitation Services (VRS) Program Support Representative/Program Coordinator.  This position will coordinate vocational rehabilitation services for our Client and recipients of rehabilitation services.  Vocational Rehabilitation Services are designed to help individuals with disabilities meet their employment goals.  The VRS Program Coordinator will serve as the main point of contact for client Case Managers and Service Providers.  This is a wonderful opportunity to get your foot in the door with an established, yet growing company, that has been ranked year over year as a Best Place to Work!


This position offers a hybrid work schedule.  


  • Proactively communicates via phone and email with internal and external customers
  • Provides exceptional levels of customer service and to business partners and clients
  • Analyzes business information and data with strong attention to detail and accuracy
  • Implements organizational methods and procedures to proactively manage workload
  • Enters data, reviews data and ensures data accuracy within Knowledge Services’ system
  • Collaborates with Program team members to ensure project goals and timelines are met
  • Identifies any internal or external issues and informs Program Account Manager as appropriate


  • High School Diploma Required. Some college course completion helpful
  • Minimum 1 year customer service support experience required
  • Proficiency with MS Office Suite. Ability to quickly and easily learn new database systems
  • Meticulous attention to detail, follows processes and procedures as required
  • Strong ability to stay organized and manage workload efficiently
  • Superior level of verbal and written communication skills


We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.








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