Desktop Support

Posted Date 6 days ago(11/24/2021 8:51 AM)
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Knowledge Services is actively seeking a Client Technologies Specialist with the State of Maine for a long term contract.  This specialist will be knowledgeable on usage and support of a collection of personal computer platforms (a range of laptops and desktops, both Windows and Mac). This role is onsite, any local candidates to Augusta, Maine or are looking to relocate encouraged to apply! 


  • The individual performs a full range of computer administration functions with minimal direction and/or technical support.
  • The individual will install and configure system hardware, software, printers and verify network connectivity.
  • The individual shall perform advanced troubleshooting and vendor technical liaison functions.
  • The individual shall design and implement trouble shooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures.
  • The Specialists are responsible for collaborating with Technical Architecture Specialist, Functional Architects, Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platform.
  • Actively participate in analyzing and evaluating emerging software and hardware technologies/standards.
  • Develop appropriate functional and usability standards for the environments.
  • Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
  • Assist in planning and coordinating testing changes, upgrades and new and standard products, ensuring systems will operate correctly in current and future environment.
  • Anticipate, identify, track and resolve issues and risks affecting own work. Develop contingency plans as necessary.
  • Analyze the functional and/or technical impact of new product releases.
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
  • Determine time estimates and schedule for own work and resolve issues in a timely manner.
  • Identify and track issues, risks and action items.
  • Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environmen
  • Make recommendations on functional and technical improvements to the environment.
  • Participate in performance and volume analysis and design.
  • Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
  • Provide accurate and complete answers to general use and environment questions in a timely manner.
  • Serve as the point of contact for technology support and services.
  • Serve as the point of integration between the business functions of the department and the technology requirements of the department.
  • Provide desktop computer support.
  • Serve as a point of contact for communication and coordination of service outages.
  • Attend and participate in bi-weekly team and problem review meetings.
  • Manage the retirement and disposal of obsolete or broken computer equipment.
  • Coordinate the procurement and installation of new computer hardware and software.
  • Coordinate virus protection software programs within departments.
  • Understand the installation of software patches and upgrades.
  • Provide input to training and/or documentation materials regarding latest technical and functional design changes.
  • Ensure that all work is documented for future reference.
  • Follow quality standards.
  • Ensure effective and reliable backups are being performed.
  • Proactively address customer needs.
  • Communicate accurate and useful status updates.
  • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
  • Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
  • Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
  • Develop and conduct various training and instruction for system users.
  • Identify utilization patterns and their effect on operation/system availability and performance expectations.
  • Ability to work in a team environment.
  • Strong communication skills; both written and spoken.


Years of Relevant Experience: 3-5 years in desired environment

Preferred Education: 4 year college degree or equivalent technical study Role



Knowledge, Skills, and Abilities: 

  • Knowledge of network concepts, Windows 2010 and Office 2010
  • Excellent Communication skills 
  • Working and hands on knowledge supporting as many of the following platforms and environments as possible, Windows 2010 network concepts, connectivity, passwords, security etc.
  • Able to train junior staff in all the above efforts.

Minimum Qualifications:

  • High School Diploma or GED required, college degree preferred.
  • MCP and A+ Network + and Security + certification
  • Ability to travel to other Bell Industries sites; overnights on some occasion
  • Other major product line certifications obtained within 6 months of employment.


Overview of Knowledge Services:

By utilizing technology, Knowledge Services has been expanding the reach of professional organizations since 1994. A certified woman-owned business enterprise (WBE), Knowledge Services was started by Julie Bielawski as a computer training facility that partnered with big names like Oracle and Microsoft to provide on-the-job instruction. When the growing need for temporary IT staffing became apparent, Knowledge Services began exploring vendor management, prompting the development of the solutions they use today to serve both the public and private sectors.


Today, Knowledge Services is the largest government MSP provider in the nation with twelve state accounts and counting. With a diverse and growing team, seven office locations across the country, and a focus on mobile capabilities, Knowledge Services is poised to help organizations serve the modern citizen through cost-effective solutions that put people first.



Knowledge Services has benefit offerings to include the following!

  • Medical, dental, and vision coverage
  • PTO and Holiday Pay
  • Voluntary Life and AD&D coverage
  • Pet Insurance
  • Ticket and Event discounts!




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