Implementation and Operations Specialist

Knowledge Services is seeking a self-motivated Implementation and Operations Specialist Specialist to join our growing Corporate team. Our Implementation and Operations Specialist ensure that clients (internal or external) have a positive experience with our technology products or services. To accomplish this, Solutions Specialists communicate with various groups of people, collect data, customize system features, define objectives, manage projects and provide training sessions.

The Implementation and Operations Specialist role directly impacts customer satisfaction and operational efficiency and effectiveness. You will have a unique opportunity to work across a variety of departments within the organization. This allows for incredible visibility and an opportunity to develop a strong foundation for success and knowledge within the company.  If you have strong technical ability, as well as outstanding communication and organizational skills, let’s discuss this opportunity!

Join Knowledge Services and experience why we have been voted a "Best Places to Work in Indiana" for the past SIX years.  We combine service and technology to deliver impactful solutions to our clients nationwide.  As a Knowledge Services team member, you will experience first-hand our exceptional culture, great benefits, and laid-back environment.  We take a personal approach to your career search and welcome the opportunity for a further conversation. 

This role offers a hybrid work environment.  

• Effectively communicate with external and internal clients, as well as team members.
• Assist in the implementation of technical systems, software, services or solutions.
• Evaluate needs and develop configurations that support business processes.
• Define and execute on delivery and implementation plans.
• Test and troubleshoot final system setups.
• Provide training and end-user support during and after the implementation process.
• Involved in pre-sales product demonstrations, aid in scoping projects or developing proposals.
• Develop documentation such as job manuals, change management logs, process flows and more.
• Partners with leadership team on department specific initiatives, processes, and improvements.

• Bachelor's degree highly preferred. 
• 1-2 years experience in a similar role, with technical and customer service focuses.
• High technical aptitude with the ability to quickly learn new software solutions and relate their usage and benefit to clients, vendors, or team members.
• Prior experience evaluating, analyzing processes, and determining recommendation for process improvements.
• Prior work experience with project coordination or management, customer service and/or sales is preferred.
• Proven ability to provide positive client experiences and highest levels of customer support.
• Ability to manage timelines and prioritize projects and tasks autonomously.
• Ability to communicate professionally and proactively with team members.
• Must be open to possibility of future travel, estimated 2-3 times annually.
• Prior staffing or MSP/VMS experience is highly preferred. 

Perks and Benefits include:

• Remote work flexibility
• Brand new HQ office full of amenities (gym, req room, coffee bars, bike room)
• Personal, modern work stations with standing desks and top of the line technology 
• Mindful environment with touchless door entry and hospital grade air filtration system
• Comprehensive health insurance including dental and vision coverage
• Company funded life insurance
• Very generous company provided 401k match program (Roth and Traditional options)
• Established Wellness Program with quarterly monetary participation awards
• Competitive PTO schedule 
• Extra PTO day during your birthday month and work anniversary month
• Maternity/Paternity Benefits

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

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