Technical Writer

Knowledge Services is searching for an experienced technical writer to design and author policy, procedure, and operational documentation in support SOC 2 initiatives across our custom software portfolio within clients region.  The technical writer is responsible for determining the best way to create and structure program artifacts that are complete, minimal and maintainable. The position will work with business and technical SMEs to document and track program requirements to ensure compliance artifacts are easy to find and understand by a broad audience.

This position is remote, they just ask that candidates work in EST. The duration is 6 months with potential of conversion. 

• Plan, develop, organize, write and edit project documentation, best practices, organizational roadmaps and processes
• Proactively engage with subject-matter experts to ensure specialized topics are appropriately addressed.
• Research solutions to compliance needs or software development best practices.
• #1 Priority- Readiness Review
• Determine the clearest and most logical way to present information for greatest reader comprehension.
• Analyze documents to maintain continuity of style of content
• Generate innovative ideas for content and workflow solutions.
• Analyze information required for the development or update of policy, procedure, and form documentation.
• Review and/or copyedit content developed by other members of the team.
• Independently track required tasks and report on task completion and roadblocks.
• Migrate existing documentation to a more sustainable format (i.e. migrating documentation from an existing custom wiki into Confluence.
• Experience working with Word, Excel and Confluence. 

• Bachelor’s degree in Technical Writing, English, Computer Science or Business Administration or equivalent combination of education and experience.
• MUST HAVE: 2+ years of experience within technical writing
• STRONGLY DESIRED: Experience with Confluence
• Ideal candidate: an individual who has experience setting up a documentation library
• Experience with principles of technology, including access/control, authorization, identification and authentication, network, and cloud security architecture.
• Must have excellent technical writing skills.
• Must have excellent organizational skills, specifically ensuring consistency in documentation.
• Experience in planning, organizing, and developing information technology policies, procedures and practices.
• Must be able to effectively communicate with varied company stakeholders utilizing excellent verbal and written communication skills.
• Ability to analyze risks and recommend appropriate controls to reduce or mitigate the risks.

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