Business Analyst

Posted Date 1 week ago(11/23/2022 2:00 PM)
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Knowledge Services is actively seeking a Business Analyst for one of our clients in Indianapolis, IN. This person is expected to be onsite at the company's downtown location 1 day per week (Wednesdays) so local candidates or those willing to relocate to Indianapolis are required.


  • Work with the business stakeholders to understand current processes and evoke, define, analyze and document requirements. Lead discovery workshops mapping out the business requirements.
  • Collaborate with functional and technical teams throughout UniFirst to define, design and deliver robust integrated solutions that meet business needs.
  • Ensure the quality and need of user requirements, functional specs, technical specs, data models, and process flow diagrams to sustain high delivery quality and ultimately deliver the project successfully.
  • Create deliverables according to the Software Development Lifecycle, such as user stories, requirements documentation, functional and technical specifications, test cases, and system documentation.
  • Collaborate with the business throughout the agile development lifecycle to ensure solutions will meet anticipated needs and deliver the expected benefits.
  • Collaborate with cross-functional teams on deployment including training, change management, and communications.
  • Accountable to deliver according to project schedules.
  • Create and update documentation including project plans, user stories, and assist in managing the sprint backlog.


  • Minimum of 2 years hands-on experience
  • Experience with Microsoft Dynamics a strong plus
  • Strong experience conducting prioritization discussions, maintaining / managing backlog, sprint planning in a scrum agile implementation approach using tools such as JIRA
  • UI/UX experience, including Information Architecture and Creative disciplines
  • Experience in data analysis; strong knowledge of business reporting needs, KPIs and how the system meets those needs incorporating industry best practices.
  • Bachelor's degree in IT discipline preferred.
  • Familiarity with Word, Excel, PowerPoint and Visio is needed. 
  • Must be able to comprehend manuals, periodicals and technical reports and apply ways to develop programs that meet user requirements.
  • Ability to compose simple business correspondence, calculate figures and amounts, and apply basic math concepts along with the means to apply problem solving skills. 
  • Strong organizational and analytical skills to assist in multiple projects
  • Experience with agile project management techniques
  • Strong verbal and written communication skills
  • Potential for up to 10% of travel required
  • Willingness to learn new technologies or procedures
  • Highly self-motivated and directed.
  • Experience creating and running test cases for business processes and system functions a plus


This company offers competitive benefits including medical, dental, vision, and life insurance, vacation and sick time, paid holidays, 401k matching, profit sharing, tuition reimbursement and more





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