Organizational Change Management Advisor

Knowledge Services is actively seeking an Organizational Change Advisor for a contract opportunity with our client based in Carmel, IN. The Change Manager must have in-depth experience with digital transformations and data integrations. This client is open to remote workers

• Create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance.
• Coach and support leaders and frontline managers to set them up for success as organizational change agents in effectively leading their teams through organizational change initiatives and transitions.
• Provide expertise support and advisement to project teams to ensure integrating change management activities into their project plans
• Create and manage a Change Network to gain buy-in and promote customer-centric practices across the organization.
• Partner and collaborate with leadership, Human Resources, and Strategic Communications to integrate and operationalize a customer-centric culture and focus in hiring, training, socialization, rewards, recognition and employee communications.
• Drive leadership engagement, alignment and accountability around Customer Experience and Employee experience.
• Build cross-functional relationships at all levels to effectively influence and drive organizational initiatives throughout a matrixed environment
• Create a continuous learning and feedback structure within the organization to encourage and crowdsource continuous process improvement idea generation from employees
• Ensure communications and messaging is clear and well understood amongst leadership and employees.
• Make timely recommendations to effectively solve problems, using independent judgment consistent with standards, practices, policies, procedures, regulations, and/or law
• Professionally exercise discretion and independent judgment in day-to-day work
• Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SOC 1 (Service Organization Controls 1), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board)

• Bachelor’s degree in Organizational Development/Management, Human Resources, Communications, Business or related field (or sixteen years of related work experience) required; Master’s degree in one of these fields preferred
• 8-12 years of relevant working experience, with at least 3 years’ experience managing projects, project teams, or leading organizational change and transformation initiatives, required
• Knowledge of and experience with change management principles, methodologies and tools required; Prosci certification, Certified Change Management Professional certification, or similar certification/training program preferred
• Computer Skills – Must have strong skills in Microsoft Word, Outlook, Excel and PowerPoint.  
• Project Management – Ability to develop, communicate and manage projects. Strong ability to multi-task and prioritize multiple projects. Ability to be a team leader and facilitate brainstorming sessions.
• Reasoning/Analytical Ability – Strong analytical skills enabling comprehension of complex   business scenarios; including the ability to define problems, collect & analyze data, establish facts, and draw valid conclusions. 
• Versatile interpersonal skills with the ability to effectively communicate and influence at all levels of the organization, especially skilled at influencing senior members of the organization
• Collaborate, influence, and lead cross-functional efforts
• Ability to leverage change management and Customer Experience tools, templates, and frameworks
• Skilled in planning, implementing, and managing project initiatives
• Problems-solving skills that proactively addresses issues
• Superior customer service and communication skills
• Time Management – Ability to work within a fast-paced, deadline oriented environment with minimal supervision. Must be well organized with a high attention to detail and accuracy
• Computer Skills – Must have strong skills in Microsoft Word, Outlook, Excel and PowerPoint.
• Project Management – Ability to develop, communicate and manage projects. Strong ability to multi-task and prioritize multiple projects. Ability to be a team leader and facilitate brainstorming sessions.
• Reasoning/Analytical Ability – Strong analytical skills enabling comprehension of complex business scenarios; including the ability to define problems, collect & analyze data, establish facts, and draw valid conclusions. 

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Applicants with disabilities may contact the Talent Division via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Talent Services Team at TalentHR@knowledgeservices.com or 317.806.0005.

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