Workday Business Analyst

Posted Date 2 months ago(3/29/2023 9:17 AM)
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Knowledge Services is actively seeking a HR Business Analyst for a full time, direct hire opportunity with our client in Indianapolis, IN. This position is open for remote work as long as the candidate lives in Indiana and can come to Indianapolis for training.


Under the direction of the Human Resources Systems Architect, this position is responsible for maintaining the performance of the College’s HR systems, primarily Workday Human Capital Management (HCM), to support HR and College objectives. This position works in collaboration with stakeholders across the organization to maintain an exceptional employee experience with HR systems. Responsible for supporting and optimizing HR systems through troubleshooting, analysis, researching new functionality and implementing system solutions to support the strategic direction of Human Resources. Assists in providing guidance and support to users of HR systems. In Workday HCM, the Sr. Analyst is assigned as the product owner for a specific module or modules. This position is a member of the HR System Administration Team which is responsible for managing a broad portfolio of HR applications, integrations, and reports delivered primarily through Workday HCM.


Company Benefits:

  • You will receive a competitive salary with top benefit packages!
  • Extensive vacation time, paid holidays, and winter recess
  • Excellent medical, dental, vision, and prescription benefits
  • 10% Retirement Plan company match
  • Free Tuition and student loan forgiveness options
  • Professional development is a priority where you'll experience paid conferences, seminars, and meetings to further grow your knowledge and skill set. 


  • Serves as product owner for at least one assigned Workday module: HCM, Benefits,
    Compensation, Absence, Recruiting, Learning and Talent.
  • Provides Tier III system support for technical issues related to the use or functionality of Workday; acts as the escalation point for Workday process or configuration issues raised by end users.
  • Seeks out opportunities to improve College processes by rethinking existing configuration and deploying new features.
  • Keeps up to date with all Workday functional improvements and enhancements and make recommendations accordingly while ensuring that twice yearly Workday releases go live successfully.
  • Consistently seeks after and drives process efficiencies that remove administration effort from end users and functional team.
  • Consults as the system expert with business partners and end users to find solutions to current problems.
  • Maintains accountability for the integrity of the Workday system, ensuring it remains compliant and meets business requirements for efficiency and change control.
  • Configures and supports the College’s implementation and ongoing development of Workday applications as applicable.
  • Conducts root cause analysis to determine an appropriate action plan for break/fix and support issues.
  • Drafts and revises HR policies and procedures based upon new system requirements and functionality.
  • Configures and supports the bi-annual Workday upgrade processes, including evaluating and testing new functionality.
  • Performs workflow analysis and document process changes and improvements based on business development decisions.
  • Gathers, documents, and analyzes business requirements from internal customers and stakeholders to define and build system modifications, enhancement, and implementation of new strategies.
  • Builds and supports Workday reports using various Workday reporting tools.
  • Acquires in-depth knowledge of the College’s HR operations in order to identify opportunities for improving internal processes and driving efficiencies and provide in depth analysis to end users.
  • Participates in interactive design sessions using best practices to effectively solve business problems by providing sample approaches as discussion points.
  • Ensures accurate comprehensive documentation of systems, their respective integration dependencies as well as system/software dependencies, including but not limited to job aids, training manuals, and video guides.
  • Assists by using sound business judgment, risk avoidance and subject matter expert resources to coordinate with campus HR teams to solve problems.
  • Develops partnerships with other Ivy Tech Workday module analysts, users, and/or administrators.
  • Researches, collaborates and contributes to Workday community user groups.
  • Develops and provides training to functional and end-users.
  • Performs as a named support contact with Workday - managing communications with Workday Support for designated modules.
  • Provides functional support of technical integrations.


  • Minimum of an Associate's degree required.

  • 3 + years’ Workday system support and administration experience required.

  • 3+ years of professional Human Resources experience required.

  • Sound knowledge of HR disciplines and processes and have significant experience in HR System Administration and Support.

  • Must demonstrate confidence and ability to make routine decisions and challenge stakeholders appropriately in accordance with departmental policies and procedures.
  • An investigative nature, a desire to problem solve and think critically required.
  • Must be able to work under deadlines and manage multiple projects simultaneously.
  • The ability to analyze and document processes, procedures, etc.
  • A strong foundation in customer service mentality with excellent communication skills.
  • Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
  • Excellent documentation skills required.
  • Must be a collaborative team player.
  • Must demonstrate a commitment to quality and attention to detail.
  • Willingness to learn new functions and technologies required.
  • Ability and willingness to travel (minimal – only a few times per year) required.

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Applicants with disabilities may contact the Talent Division via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Talent Services Team at or 317.806.0005.






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