Vice Chancellor for Enrollment Services (Hybrid)

Knowledge Services is seeking Vice Chancellor for Enrollment Services for a client in Indianapolis. This role will be hybrid in Indianapolis. 

General Purpose

The Vice Chancellor for Enrollment Services reports directly to the Campus Chancellor. The Vice Chancellor will provide leadership in functional areas as assigned by the Campus Chancellor.

As the chief enrollment officer of the campus, the Vice Chancellor of Enrollment Services provides leadership that enhances the campus’ overall student experiences, from enrollment planning and management to student support and development.  The Vice Chancellor strengthens relationships with collegiate and K-12 educational institutions and community organizations, improves cross-functional teamwork, and establishes additional progressive strategies for advancing continuous quality improvement efforts in an environment that promotes and values diversity and recognizes the various needs and services required for a diverse student body.

The Vice Chancellor for Enrollment Services will work directly with the statewide Systems Office Enrollment, Recruitment and Marketing team for the planning, development, administration, supervision, and evaluation of enrollment services. The Vice Chancellor for Enrollment Services is to be a member of the Chancellor’s cabinet with the purpose of providing leadership that aligns with the College’s core values and implements strategies to meet the needs of a diverse community and student body on campus.  This position promotes diversity, integrity, community engagement, innovation, and excellence; is accountable to perform statewide responsibilities to maintain consistent statewide curricula, policies, and practices. 

• Provides vision, leadership, coaching, and direction to all enrollment management staff (Express Enrollment Center, Financial Aid, Student Records, Admissions/Recruitment, and other departments as assigned) for the delivery of enrollment management initiatives.
• Designs and implements an enrollment services plan to successfully meet the campus-level metrics for revenue-generating enrollment, leading to completion, retention, and student success which includes systematic and efficient handling of prospects and applicants, and communication with and recruitment of both leading to enrollment conversion.
• Coordinates recruitment  and conversion communications with Systems Office.
• Develops, implements, manages and evaluates a comprehensive enrollment management plan which includes recruitment and outreach initiatives, student success strategies (in collaboration with VCSS), and program opportunities leading to transfer and/or completion (in collaboration with VCAA). This plan should also include K14, Ivy+ Career Link and Workforce strategies and incorporate Diversity Equity & Belonging throughout.
• Develops and implements intentional and inclusive recruitment initiatives aligned with the College’s strategic plan
• Collaborates with campus and systems level leadership to foster relationships with K-12, workforce, and other community partners; develop an inclusive and safe environment that promotes and values diversity; and to meet the needs of the Campus and College in the execution of the College mission and vision.
• Establishes a system of communication aligned with Systems Office effort with prospects, inquiries, applicants, and registered students (in collaboration with VCSS) that builds strong and lasting relationships, ensuring consistency with existing statewide recruitment and retention efforts.
• Develops a contact management recruitment strategy that utilizes IvyConnect, client relationships management tool (CRM), social networking and other forms of communication to recruit students, ensuring consistent efforts with other ongoing statewide outreach initiatives.
• Prepares and submits short- and long-range lead generation and application conversion goals as part of the overall strategic planning process; monitors outcomes and analyzes data for continuous improvement.
• Collaborates with designated Systems Office executive(s) and/or the campus chancellor, leads professional development training opportunities for recruiters to assist in reaching individual lead generation and conversion goals.
• Collaborates with designated System Office executive(s) and/or the campus chancellor, ensures compliance, including preparing and submitting reports, with College policies, procedures, and requirements established by legal statutes, board policies, and administrative decisions; interpret and enforce external agencies regulations, policies, and practices (Department of Education Title IV, FERPA, etc.)
• Serves on local and statewide committees associated with job functions, or representing the College as needed
• Provides real-time recruitment/conversion reports consistent with those shared with college leadership at other campuses and Systems Office.
• As a member of the Chancellor’s cabinet:
  • Assures assessment of functional area needs, investigates, and develops alternative strategies, establishes priorities and goals, recommends implementation activities, and evaluates progress.
  • Oversees the development and administration of budgets for each functional area and determines priorities for expenditures.
  • Serves as a model for strong leadership, develops and supports the Campus culture of team collaboration and commitment to delivering high quality services and outcomes by being student- and employee-centered.
  • Builds and sustains a process-managed organization and culture that delivers measurable value for the organization by targeting efficiency and cost optimization in functional areas.
  • Collaborates with other cabinet members to implement the College strategic plan across the campus service area.
  • Executes strategic initiatives and resource allocation at a local level to achieve college-wide and campus-level metrics.
  • Creates and maintains an environment where planning, development, and delivery of services for students occur in a creative and effective manner that fosters cultural and global awareness.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

• Master’s degree from a regionally accredited college or university in student personnel, counseling, adult or higher education, or related discipline is required. A doctorate is preferred.
• Three to five years of progressive leadership experience in a comprehensive student affairs unit is required.
• Community college experience is desired.
• Demonstrated project management skills to oversee several projects concurrently and meet deadlines effectively. 
• Knowledge of managing student related data and reporting.
• Must be adept at resolving individual and group conflicts.
• Must have excellent written and oral communication skills.
• Proven ability to identify key issues and to carry forward an idea or project from conception to execution.
• Track record of thinking conceptually and mastering complex subject matter quickly.
• Good judgment, discretion, tact and the ability to work easily with senior leaders within the higher education, charitable, government, and business sectors.
• Ability to partner well with colleagues both in and outside of the organization.
• Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

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