Survey Administrator (hybrid)

Knowledge Services is seeking a Field Interviewer for a 4-month contract opportunity in Portland, Maine.

This person will be required to travel to various locations throughout the city to conduct interviews a few times per month but will work from home the rest of the time.

• Monday-Friday, 8am-5pm EST, Full time (40 hrs per week)
• $20/ hour pay + incentive bonuses
• $40/ day travel per diem
• Anticipated start date is December 11, 2023
• Hybrid Opportunity- 80% work from home, 20% local travel

Knowledge Services has been awarded a contract in collaboration with the State of Maine to provide reporting on aging and disabled citizens across the state through the administration of a survey.  The data will be collected from interviews of participants, which will be conducted by qualified individuals serving as Field Interviewers.  Knowledge Services is seeking individuals who will contact individuals via phone to explain the survey, administer the survey for participants who choose to complete the survey telephonically on the initial call, and travel to predetermined locations, including homes and other facilities, to conduct interviews of participants who wish to complete the survey in-person. This person should plan to be on the road 1 day per week.

• Responsible for making phone calls to complete surveys and facilitating in-person appointments as requested by participants.
• Provide timely reporting of data collected and ensure all privacy agreements are followed.
• Ensure integrity of all data relating to program is accurately reported.
• Provide proactive status communication with Project Coordinator.
• Provide excellent customer service to participants. 
• Conduct interviews in a professional, courteous, and timely manner.
• Fulfill all interviewing requirements by visiting all locations scheduled, documenting all data required, and delivering data in timely fashion.

• Must be professional and have demonstrated strong commitment to exceptional customer service.
• An ideal candidate will be proactive, organized, accurate, and detail oriented.
• Must be a self-starter, self-motivated and able to perform in a fast-paced, self-managed environment.
• Excellent verbal and written communication skills required.
• Ability to interact with co-workers and management in a positive and cooperative manner.
• Ability to manage multiple priorities.
• Ability to maintain a high degree of confidentiality.
• Must have reliable transportation to drive up to 1 hour to conduct interviews if requested.
• Ability to maintain a high degree of confidentiality.

Background check, including a Motor Vehicle Record check, and drug screen required. Knowledge Services participates in E-Verify.

All job offers are contingent upon successful completion of a background check process. 

Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

INDADM