Technical Writer

Knowledge Services is seeking a Technical Writer for a 6-month contract (potential for extension) with the State of Indiana Public Retirement System (INPRS) in Indianapolis.   Hybrid schedule working downtown Indianapolis.

• Hybrid Schedule - Tuesday-Thursday onsite and remote Monday and Friday. (May be required to flex their days depending on the business need)

• Parking is included!

Technical Writer Responsibilities:

• Create, edit, and /or revise the following:

     • Capture departmental processes and create new procedure documentation.
     • Policy documents based on agency governance rules and state/administrative statutes/rules
     •  Forms including state forms and internal departmental forms.
• Determine the type of publication that will best serve the document requirements and use existing approved templates.
• Meet with department stakeholders to create new procedures and review and update any current documentation.
• Conduct walk-thru meetings for revisions and ad hoc meetings to create new documentation.
• Review existing related documentation and interview SMEs to develop new documentation.
• Assess the audience for whom the documentation is intended; adjust tone and technical terms used to ensure understanding.
• Plan documentation processes, including meetings, development, routing for approval, and publication.

Technical Writer Requirements:

• 1 -3 years of related experience.

• Microsoft Office Suite: Word, Excel, PowerPoint, Visio, Paint/Snip & Sketch (or current iteration of graphics package), MS Teams, SharePoint
• Adobe Acrobat Pro/DC for both conversion and editing
• Ability to learn with only minimal instruction the following:
     • In-house created applications such as PolicyTech and SharePoint
     • Other applications, both off-the-shelf or custom-developed and used in-house
     • Document management system

• Excellent verbal and written communication skills.
• Excellent writing, editing, and grammatical skills.
• Excellent organizational skills, attention to detail, and consistency.
• Ability to maintain cordial working relationships with other associates.
• Ability to set up, manage, and conduct both in-person and virtual meetings.
• Ability to present complex data in clear, concise text.
• Ability to meet deadlines and work independently or as a team, as needed.
• Ability to edit and proofread the work of colleagues.

Education and Experience:
• Bachelor’s degree in English, Technical Writing, or related field required.
• One-Three years of related experience.

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.