Business Analyst (remote)

Knowledge Services is actively seeking a remote Business Analyst for a 12 month contract (potential for extension) in support of the State of North Dakota Department of Health and Human Services.  Applicants may work fully remote.

The Business Analyst Responsibilities:

• Assist the business team with software development changes to enhance eligibility and benefits applications managed through Economic Assistance.

• Provide program management, requirements gathering, process diagramming, operational concepts, usability, and testing.

• Create and deliver high quality solutions for the software systems operated with the Economic Assistance Division and to ensure that the implemented software code and processes meets the requirements of the business programs, conforms to all applicable Federal and state laws and meets the needs of customers.

• Utilize information available from existing system usage statistics as well as industry trends to help inform areas of focus and opportunity.

Business Analyst Qualifications include:

• 7+ years of experience in leading requirements capture, management and analysis activities, including conducting user interviews, leading, and facilitating JAD sessions, and developing business
process models and formal specifications.
• Business Analysis Process (SDLC, documentation procedures) experience.
• Excellent impact analysis and prioritization skills within program and development teams
• Excellent analytical skills, the ability to integrate information from multiple sources to execute effectively and efficiently in a dynamic environment.
• Outstanding verbal and written communication skills at all levels of the organization
• Ability to work independently with minimal supervision, be a team player, and be well organized and efficient with excellent judgment, problem-solving and decision-making skills.
• Bachelor’s degree or master’s Degree.

Preferred:

• Prior experience state government experience is strongly preferred

• 8+ years of experience working on large scale, complex projects.
• 5+ years of SNAP, TANF or other economic assistance program expertise.
• Web portal development and implementation experience
• Experience with UI/UX design.
• Excellent customer relation skills including presentation and meeting facilitation.
• High-level of technical expertise data transfer, data integration and data integrity

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.