Application Support Specialist /Product Specialist 2 (remote)

Posted Date 2 weeks ago(7/9/2024 10:02 AM)
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Knowledge Services is seeking a remote Application Support Specialist for a 12-month contract (potential to extend) with the State of Maine Office of Technology for hospital support.   Role is open to remote applicants.


Application Support Specialist Responsibilities:

• This position will be a member of an application support team and will become a technical subject matter expert for the state psychiatric hospitals’ applications and systems.
• Provide application operational end-user support including rotational afterhours on-call support.

• Provide support for the implementation team of the state hospital’s electronic health record project and additional implementation teams for other state hospital initiatives/projects.

• There will be a rotating on call schedule, one week each month. 


Tasks will include:
• End-user support
• User Administration
• System Administration
• Interface Monitoring
• Afterhours support
• Forms development
• Report writing
• Work with cross functional technology teams to determine best practice configurations, and workflows.
• Read/analyze/modify technical documentation
• Work with vendor(s) to facilitate implementation
• Perform system testing


Application Support Specialist Required Skills:

• Must have at least two (2) years of End-user application support experience, technical support, experience with application vendor management, application implementation and technical and user workflows.
• Experience with User Administration
• Experience with Application System Administration

• Mush be able to work a rotating on call schedule, one week each month. 

Preferred Skills:
• Healthcare information technology
• Crystal Reporting experience
• XML development
• SQL programming language



We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.



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