System Specialist 2

Knowledge Services is seeking a System Specialist for a 6-month project with the Maine Community College System.   Applicants must be local and able to work 100% onsite at the Washington County Community College campus in Calais, ME.

System Specialist Responsibilities:

• The Maine Community College System (MCCS) is looking for a full-time Information Systems Specialist III (ISS III) position to be located at Washington County Community College in Calais, Maine.

• Under limited supervision and using a high level of judgement, this position performs administrative functions, and advanced technical support, including phone, remote and in-person, for the local area network, academic and operational systems including all technology maintained by the Information Technology Department.

• Performs complex, regular maintenance and troubleshooting, and research on mission-critical systems, such as the college's email system and cloud-based file storage and user database.

• Responsible for installing and configuring complicated wire and wireless network infrastructures, diagnosing, troubleshooting and resolving communication and security equipment problems, hardware and operating system problems, as well as the student information system portal.

• Conduct workshops and demonstrations to train, upgrade and/or introduce appropriate skills.

• Serve as the department's subject matter expert and primary resource to ensure the college maintains a strong data security posture by establishing and upholding data security policies, procedures and protocols.

• Provide accurate and timely resolution to support desk tickets created by students, faculty and staff.

• Serve as research and test new systems to support academic and administrative needs as well as assist in performing backups and server maintenance to ensure integrity and availability of user data and other duties as assigned.

• Manage campus endpoint security by ensuring all technology devices are protected against hacking, viruses, malware and related malicious activities.

• Requires the successful individual to have solid technical knowledge of hardware and software environments, as well as excellent interpersonal skills.

System Specialist Required Skills:

• Must have at least 4 years of experience in computer information systems or related discipline.

• Must possess at least a Bachelor’s degree in computer science or related field

• Must be experienced with AV Set Up
• Must be experienced with Network Switch\Subnet Set Up
• Critical Thinking skills

• Knowledge of local area networks
• Ability to troubleshoot, research, and maintain classroom audiovisual and computer environments, and security equipment, hardware and operating systems, and student information system problems

• Ability to install and configure wire and network infrastructure

• Ability to provide telephone and remote customer service

• Able to train and conduct workshops

• Able to make judgement calls with appropriate resolutions to support issues
• Possess a Valid driver’s license

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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