Operations Quality Analyst

Knowledge Services is seeking an Operations Quality Analyst for a 10-month contract (potential for extension) with the State of Indiana in Indianapolis working onsite in downtown Indianapolis.

• Pay rate is between $25-30/hr
• Work schedule is onsite, Mon - Fri from 7:30am - 3:30pm ET

Operations Quality Analyst Responsibilities:

• Part of the Operations Quality Assurance team that is responsible for monitoring the processes, procedures, and controls of a group system of state retirement plans ensuring performance and quality of work is maintained while conforming to the State and Federal retirement laws.

• Perform quality control audits on member accounts to verify service adjusted internally is accurate and test accuracy of service incremented by system.
• Perform quality control audits in accordance with the established systematic audit criteria and sampling plan to ensure accuracy of data inputs on both initial-retirement, post-retirement, survivor, and death accounts and compliance with state retirement plan provisions.
• Perform quality control reviews of manual payment entries to verify accuracy.
• Review other processes such as account balance adjustments, social security number changes, account merges, and manually created calculations.
• Provide support in the analysis of various internal and external reports.
• Reconcile complex discrepancies between accounts.
• Assist with special quality assurance/control projects when assigned.
• Perform related duties as assigned.

Operations Quality Analyst Requirements:

• At least 1 year of data processing or relevant experience preferred; not required
• Associate degree in Accounting, Finance or business-related field preferred

• Accredited Training

• Basic knowledge of federal and state tax laws, policies, and procedures as they pertain to the agency
• General knowledge of organization, functions, goals and purposes of department and agency
• Customer focus mindset
• Basic problem solving, analytical, and decision-making skills
• Ability to attain and maintain high production levels efficiently and accurately
• Good organizational and time management skills and ability to produce accurate, quality work
• Ability to interpret work papers from various internal and external reports
• Ability to develop and maintain good work relationships and be an effective team member
• Pursue continuous improvement in various aspects of responsibility
• Ability to work under pressure of formal schedules and deadlines
• Written and verbal communication skills
• Ability to perform arithmetic calculations and reconcile discrepancies between accounts
• Basic skill level on Microsoft Excel, Outlook, and Word
• General understanding of internal controls
• Ability to multi-task and able to readily shift priorities
• Ability to work independently with minimal supervision

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

INDIT

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