Program Support Representative

Knowledge Services is hiring for a Program Support Representative. This is a Hybrid position loacted at 3550 N Central Ave. Phoenix, AZ 85012. 

We are seeking an experienced individual to join our team as a Vocational Rehabilitation Services (VRS) Program Support Representative. This position will coordinate Vocational Rehabilitation Services for RSA Staff and recipients of Vocation Rehabilitation Services (VR Clients) with their direct Service Providers. The VRS Program Support Representative will serve as the main point of contact for RSA Staff and Community Rehabilitation Partners (CRP’s). This is a wonderful opportunity to get your foot in the door with an established, yet growing company, that has been ranked year over year as a Best Place to Work!

• Act as main point of contact and proactively communicate with RSA Staff and Community Rehabilitation Partners via phone and email.
• Serve as Program liaison with external entities (e.g. RSA Staff, CRP’s, consumer advocate organizations, government officials).
• Identify internal & external issues with potential to impact overall service delivery and implements solutions.
• Manage VRS progress for clients and ensure compliance and satisfaction with services provided.
• Provides exceptional levels of customer service to RSA Staff, CRP’s, and internal team members.
• Implement organizational methods and procedures to proactively manage workload.

• Collaborate with the Program Director, Program Delivery Manager(s), Program Team Lead(s), and VRS MSP Team to develop strategies and solutions to ensure project goals and timelines are met.
• Responsible for preparing and delivering customer facing reporting, program metrics, and presentations as necessary.
• Manage Referral processing, Purchase Authorization tracking and processing, and ensuring Service Level Agreement timelines are being tracked and met.
• Analyzes business information and data with strong attention to detail and accuracy.
• Ensure integrity of all data relating to individual program and service categories is entered into Knowledges Services’ systems.
• Tracks various metrics, timelines and deliverables to ensure program compliance.
• Follow safe work practices and company rules. Prevent accidents and injuries.

• High school diploma (or G.E.D.) required
• Bachelor’s degree preferred
• 1+ years of experience working with individuals requiring rehabilitative service preferred
• Knowledge of Federal and State laws, statutes, rules, regulations pertaining to vocational rehabilitation services
• Experience in vocational rehabilitative services and/or other rehabilitative services preferred
• Broad knowledge of physical, mental, and cognitive disabilities preferred
• Familiar with referral and community resources preferred
• Ability to work effectively on teams, including cross-departmental teams required
• Ideal candidate will be proactive, organized, accurate, a critical thinker, efficient, detail oriented with strong interpersonal, planning, and time management skills.
• Must be a self-starter, self-motivated and be able to perform in a fast paced, self-managed environment.
• Customer facing and strong relationship building experience

• No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.
• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 pounds.
• Vision requirements: Ability to see information in print and/or electronically.

Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

INDADM