Desktop Support/Client Technologies Specialist 1

Knowledge Services is seeking a Desktop Support/Client Technologies Specialist for a contract through the end of June 2025 (likely for extension) with the State of Maine Office of Technology.

• Work Location: 100% onsite Monday through Friday from 8am - 5pm ET in Augusta, ME. 
• Must be able to travel to additional state locations within 10 miles of Augusta to provide support as needed using a State provided vehicle

Desktop Support/Client Technologies Specialist Responsibilities:

• Equipment set up (Laptops, docking stations, monitors, etc.).
• Maintain inventory log.
• Proactively assist end users with simple desktop support.
• Ensure that all work is documented for future reference.
• Follow quality standards.
• Ability to work in a team environment.
• Strong communication skills; both written and spoken.
• Provide accurate and complete answers to general use and environment questions in a timely manner.
• Provide desktop computer support.
• Attend and participate in bi-weekly team and problem review meetings.
• Manage the retirement and disposal of obsolete computer equipment. 

Desktop Support/Client Technologies Specialist Required Skills:

• 1+ years of IT experience in Desktop Support, Help Desk Support, and Customer Support

• Must have experience with Inventory Control

• Must have strong communication skills (both written and spoken)

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.