Learning Management System Administrator

Knowledge Services is actively seeking a PART-TIME Learning Management System Administrator for a 12-month contract (potential to extend) with the NCAA in Indianapolis, IN.

• This is a hybrid work schedule working onsite each Tuesday
• This role will work about 24 hours each week
• Applicants must be able to interview in person

Learning Management System Administrator Responsibilities:

• Assist to build and support infrastructure, processes, and deliverables associated with e-learning and learning management system (LMS).

• Ensures optimal operation of the LMS, help desk and customer support strategy for leadership development.

• Helps foster a learning environment across programs and platform, both internally and externally, using their technical knowledge to design and refine functionality and provide support.

• Collaborates with internal stakeholders and contracted vendor to support third-party contact center agents and function.
• Administers and maintains the learning management system, including creating course shells, managing enrollments, notifications and running reports.
• Monitors help desk system for issues, utilization and customer service level agreement standards and process, acts as point of contact between third-party vendor, stakeholders and department.
• Manages and provides comprehensive testing of LMS vendor upgrades, product roadmap/functionality and unanticipated software/hardware challenges, acting as a point of contact between NCAA and the LMS vendor.
• Troubleshoots technical delivery issues across multiple platforms and devices.
• Schedules and provides training to new users (employees and membership) on how to use the LMS; develops and implements advanced training sessions based on support ticket trends.
• Responsible for the management and maintenance of applications and third-party content integrated with the LMS (e.g., research, evaluation, testing, and upgrading) including collaborating with the IT (e.g., APIs).
• Other duties as assigned.

Learning Management System Administrator Requirements:

• Must have at least 2+ years of experience administrating a learning management system, Docebo Learn preferred.
• Experience with helpdesk systems, troubleshooting and software testing.
• Experience with CSS and HTML.
• Ability to work collaboratively and effectively as an individual contributor and member of multiple project teams.
• Ability to manage multiple projects, prioritize, work independently, and meet strict deadlines.

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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