Systems Analyst Lead/Manager

Knowledge Services is seeking a Systems Analyst Lead/Manager for a 12-month contract through the end of June 2026 (potential for extension) with the State of Maine Department of Education in Augusta, ME.  

• Applicants must be local to the Augusta area and be able to work onsite in a hybrid work schedule 1-2 times per month
• Please note that we cannot accept any candidates requiring C2C or those requiring sponsorship for a work visa.

Systems Analyst Lead/Manager Responsibilities include:

• This position will supervise a portion of the MaineIT team supporting the Department of Education information systems.

• You will have an opportunity to work with a dedicated and diverse Agile team including System Analysts, Programmers, Testers, Business Product Owners and Architects to identify and propose solutions to complex business problems.

• You will have the opportunity to add your experience and expertise to Maine state government in a collaborative working environment.
• This position will be the functional supervisor for a team of System Analysts.

• Using servant leadership approaches you will ensure our organization meets the needs of multiple, often concurrent running initiatives while also providing continual flow operational and production support.

• You will work with the broader development team to ensure tasks are assigned, completed on time and of appropriate quality. Additionally, you will provide leadership to:

• Ensure adherence to MaineIT policies and organizational Working Agreements.
• Analyze, identify and implement workflow improvement opportunities.
• Liaise across teams via effective conflict and impediment resolution.
• Coordinate team assignments and ensure equitable distribution of work efforts.
• Resolve and through proactive actions prevent Operational Support issues.
• Advance adoption and utilization of Use Case documentation.
• Advance automation and usage of SDLC Operational metrics reporting.
• Champion and expand utilization of Application Deployment Certification processes.
• Strong oral and written communication skills, including the ability to write clearly and effectively at a level appropriate to the target audience, which will include business users, senior business managers, project managers, and all levels of IT support and management.
• Be a highly organized self-starter capable of using professional judgement, prioritizing responsiveness, and applying critical thinking for problem resolution.
• Experience in Agile development methodologies and practices including both Scrum and Kanban
• Knowledge of both phased-base and iterative software development life cycles, as well as overall project management life cycle.
• Manage and coordinate small projects that involve multiple stakeholders.
• Practical experience with test planning, execution, and acceptance criteria.
• Facilitate meetings with business users and managers.
• Work closely with various functional areas of an IT organization.
• Agility and foresight to escalate issues in a professional manner.
• Provide oversight for staff assigned to projects and tasks.
• Ability to coach and foster an environment of continuous learning with IT staff.
• Must be able to accomplish tasks in a timely manner with limited supervision.
• Desire and commitment to a high level of support to the customer, while establishing and maintaining positive relationships.

Systems Analyst Lead/Manager Required Skills:

• Must have at least 5+ years of prior experience as a Systems Analyst or Application Support

• Must have prior leadership, supervisory, or team lead experience.
• Critical Thinking
• Teamwork/Conflict Resolution

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Applicants with disabilities may contact the Talent Division via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Talent Services Team at TalentHR@knowledgeservices.com or 317.806.0005.

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