Technical Writer

Knowledge Services is seeking a Technical Writer for a contract through the end of December 2025 (potential for extension) with the State of Maine working onsite in Augusta, ME. 

• Applicants MUST BE ABLE TO WORK 100% ONSITE IN AUGUSTA, ME.
• Please note that we cannot accept any candidates requiring C2C or those requiring sponsorship for a work visa.

Technical Writer Responsibilities include:

• The Maine Bureau of Motor Vehicles (BMV) has, over the last 2 years, undertaken a complete modernization of its digital driver licensing system. To ensure successful implementation, the agency will require assistance in capturing system documentation.

• Documentation must be complete by 12/31/25 to ensure staff training can be accomplished before the implementation date.

• Specifically, the BMV business technical writer will be asked to produce two items:
• An operator’s manual that describes basic operation of the system, to include connectivity with external systems
• Training materials for supervisors to use while training existing and new staff on the modernized licensing system

• All work will be completed using Microsoft products.

• Develop, enhance, and maintain user documentation for multiple applications including documentation required for the operations provider.
• Develop on-line source documentation as appropriate.
• Create digital presentations.
• Maintain documentation libraries and subscription lists.
• Identify, create, revise, and maintain documentation and templates needed by the Application Teams.
• Ensure appropriate access/use of documentation materials.
• Maintain application and user documentation.
• Ensure messages and terminology is consistent across all written materials.
• Research and complete documentation service requests.
• Work with Application Team members to enhance their understanding of end-user and technical documentation.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Ability to work in a team environment
• Complete assigned tasks.
• Strong communication skills; both written and spoken
• Review and prioritize documentation service requests.
• Determine procedures for use of on-line documentation tools and version control documentation as appropriate.
• Assist or guide other Technical Writer as needed to develop and maintain user and technical documentation for their assigned applications.
• Educate/train technical groups on the essential need for developing and using standard documentation for all processes.
• Organize and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.
• Research problems before approaching Project Manager or Team Lead for assistance.
• Identify and make recommendations around documentation and templates needed by the Application Teams.
• Identify and initiate continuous improvement opportunities.
• Direct the development of accurate estimates for documentation requests/activities as required
• Lead efforts in developing and facilitating implementation of the Documentation team goals and metrics.
• Develop workable, practical, measurable work plans defining activities, schedules and tasks with Team Leads.
• Review and understand the Application Teams workplan.
• Determine time estimates and schedule for own work and resolve issues in a timely manner.

Technical Writer Required Skills:

• 3+ years of Technical Writing experience
• Experience with Digital Presentations
• Experience with Employee Training

• Demonstrated success in writing for an IT developer/network/data audience required (as opposed to business audience)
• Technical writing for government IT audience preferred.
• Experience using MS Office products, PDF's, Visio, Adobe Pro, GitHub, and Jira.

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Applicants with disabilities may contact the Talent Division via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Talent Services Team at TalentHR@knowledgeservices.com or 317.806.0005.

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