Desktop Support/Client Technologies Specialist 1 (3rd shift)

Knowledge Services is seeking a 3rd shift - Desktop Support/Client Technologies Specialist for a contract through the end of June 2026 (likely for extension) with the State of Maine Office of Technology.

• Work Location: Hybrid. Onsite in Augusta, ME twice a month (every other Wednesday).
• Work schedule is Sunday through Thursdays from 11pm - 8am ET

Desktop Support/Client Technologies Specialist Responsibilities:

• 50%: Customer service skills to include phone support and ticket support.
• 40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function
• 10%: Analyze operations and arrange components into logical sequences.

• Ability to remote into systems to assist in call resolution.
• Monitors state network and state applications for completion and errors. Reports errors according to SOP’s.
• Acts as an extension to the Service Desk taking after hour’s calls to assist with troubles.
• Enters all calls into an internet-based tracking system, Assyst.
• Discriminates between critical and non-critical jobs and contacts programmers as necessary.
• Browse pending, ongoing, and completed RFC’s, to keep a general knowledge of changes occurring, or that have been completed.
• Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner.
• Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst.

Desktop Support/Client Technologies Specialist Required Skills:

• 3+ years of IT experience in Desktop Support, Help Desk Support, and Customer Support

• Intermediate experience with Windows 10
• Beginner experience with Microsoft Office 365

• Intermediate experience with InterPC/Laptop

• Ability to follow written and oral instructions
• Ability to lift 35 lbs

Preferred Skills:
• Beginner experience with Mainframe applications

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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