Building Support Specialist

Knowledge Services is seeking a Building Support Specialist for a contract through the end of 2025 (potential for extension) working onsite at IUPUI in Indianapolis

• Work hours are M-F from 8am - 5pm 

• Role will work onsite daily at IUPUI in Indianapolis

• Pay rate is $20-22/hr

Building Support Specialist Responsibilities:

• Purdue is looked for a Building Support Specialist resource for a new student center.

• This person will pay a key role in maintaining safe, functional, and welcoming facilities that support the academic, student services and event-related needs of the Purdue university community.

• This position is responsible for the day-to-day building operations, safety compliance, space oversight, and exceptional customer service delivery within assigned campus buildings.

• This individual serves as the primary liaison between building occupants and campus service providers, including Facilities Operations, Safety and Security and Environmental Health and Safety (EH&S).

• The Building Support Specialist facilitates daily communication, resolves operational issues, and ensures smooth collaboration to keep the building running efficiently and safely.

• Supporting both proactive planning and responsive service, this position is central to a positive and effective campus environment.

Front Desk Customer Service and Building Occupant Support:
• Serve as the primary contact for faculty, staff, and students regarding facility-related concerns.

• Promote a proactive, service-oriented culture by responding to occupant needs, resolving building issues, and communicating effectively with stakeholders.
• Respond to daily inquiries and facility-related concerns from faculty, staff, and students
• Act as liaison between building occupants and Facilities Operations or EH&S teams
• Maintain regular communication with building users to anticipate and resolve issues
• Support a positive building experience by addressing complaints or requests promptly
• Conduct routine walkthroughs to proactively identify potential concerns

Facility Operations Coordination:
• Submit, monitor, and follow up on work orders for repairs and facility improvements.

• Coordinate with custodial services and maintenance vendors to ensure issues are addressed promptly and effectively.
• Create and submit work orders for facility repairs, maintenance, and custodial needs
• Track work order status and follow up to ensure timely completion
• Coordinate with custodial supervisors and external vendors to address recurring or complex issues
• Maintain records of service requests and resolutions for reporting purposes
• Communicate maintenance plans or service interruptions to occupants as needed
• Monitor vendor performance and escalate unresolved issues

Building Safety and Compliance:
• Perform regular safety inspections and ensure building operations comply with fire safety codes, OSHA standards, and EH&S regulations.

• Complete monthly safety walkdown checklists and serve as the building's emergency preparedness liaison.
• Perform daily safety walk inspections using standardized checklists
• Ensure building signage and emergency exit paths are compliant
• Serve as the point of contact for emergency drills, Building Emergency Plans (BEP), and Building Operations Plan

Building Communication:
• Ensure clear, timely, and effective communication between building operations and all occupants regarding facility updates, safety protocols, maintenance activities, and space-related changes.

• Serve as the central point of contact for disseminating operational information.
• Draft and distribute building-wide communications regarding maintenance, service outages, inspections, or construction impacts
• Maintain up-to-date building directories, contact lists, and communication boards
• Coordinate with departmental leads to share updates and gather occupant feedback
• Post notices for planned disruptions, safety drills, or policy changes in shared spaces
• Document and archive important communications for recordkeeping and reference

Building Support Specialist Required Skills:

• Must have a High School Diploma (Education Verification will be run)
• 2 years of experience in building operations, facilities coordination, customer service, or a related field
• Familiarity with maintenance management systems (e.g., SAP, FM systems)
• Basic understanding of building safety standards, OSHA compliance, and emergency preparedness

Preferred Skills:
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience working in a university or large institutional setting
• Strong interpersonal and communication skills
• Attention to detail and strong organizational skills
• Proven ability to manage multiple priorities, solve problems, and respond quickly to building needs
• Ability to work independently while coordinating with cross-functional teams

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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