Workday Analyst

Knowledge Services is seeking a Workday Analyst for a contract through February 2026 (potential for extension) with the State of Maine Office of Technology in Augusta, ME.

• Work Location: Role will work mostly remotely; however candidates must be local to the general Augusta. ME area in order to work periodically onsite as needed. 
• Applicants must be local to the general Augusta area
• We are unable to consider any candidates requiring C2C or sponsorship for a work visa.

Workday Analyst Responsibilities:

• The Project Management Office (PMO) for the State of Maine is seeking a detail-oriented and people-focused Business SMEs to join a resource pool for assignment across various departments within the State of Maine, based on emerging needs.

• This person will be supporting the rollout and stabilization of the soon-to-be-launched State of Maine Human Resources Management System using the Workday platform.

• This position involves hands-on assistance delivered both virtually and in person (primarily in Augusta), helping staff navigate system functionality and resolve real-time issues effectively.

• Provide direct, real-time support to state employees using the Workday-based PRISM system, both virtually and in person.
• Schedule and coordinate virtual and onsite support sessions with agency staff.
• Lead guided walkthroughs of key PRISM processes, offering step-by-step assistance, and clarification.
• Assist users with data entry, system navigation, and reconciliation tasks during support sessions.
• Troubleshoot issues encountered during PRISM use and escalate unresolved or systemic concerns appropriately.
• Document support sessions, track outstanding issues, and follow up to ensure resolution.

• Experience with HRMS, preferably Workday
• Customer Service and responsiveness to specialized needs
• Collaboration with cross functional teams

Workday Analyst Required Skills:

• 3+ years of experience as a Business Analyst or Help Desk Analyst supporting the Workday HRMS platform
• Customer Service and responsiveness to specialized needs
• Collaboration with cross functional teams

• Strong analytical, organizational, and communication skills.
• Ability to clearly explain technical workflows and processes to end users.
• Experience with virtual collaboration tools such as Microsoft Teams.
• Familiarity with state government systems, HR, or payroll processes is a plus.

• Familiarity with data entry, validation, and reconciliation best practices.
• Comfortable navigating enterprise systems (experience with HR or payroll systems preferred).
• Highly Organized and detail-oriented; able to manage and track multiple support issues.
• Capacity to listen, understand business requirements, and respond with a proactive and good-humored approach to problem-solving with a diverse set of stakeholders.
• Proficient with Microsoft Office tools, especially Excel, Word, and Outlook.
• Ability to work independently and collaborate with cross-functional teams.
• Previous experience with Workday, especially time tracking and work schedule, is strongly preferred.
• Willingness and flexibility to travel to Augusta, as required.

Nice to have:

• Understanding of the complexity in unique and non-standard work schedules, particularly in public sector environments.
• Experience supporting users during large-scale system implementations or transitions.
• Familiarity with the rollout of State Government HR Systems or similar government systems.
• Experience updating or contributing to user support materials such as FAQs, guides, or training content

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

INDIT

ISDPD