Help Desk Analyst 1

Knowledge Services is seeking an IT Help Desk Analyst for a 2-month project with the Maine Community College System in Auburn, ME.   

• This position will work 100% onsite at Auburn campus location.
• Work schedule is from 10 AM until 6:30 PM Monday thru Thursday and 8 AM until 4:30 PM Friday.

IT Help Desk Analyst Responsibilities:

• The Maine Community College System (MCCS) is looking for a short-term resource to serve as a Helpdesk Analyst located at Central Maine Community College.

• Under limited supervision using a high level of judgment, this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment.

• They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges.

• The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environment.

• This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment.

• This position will be on-premises at the CMCC campus in Auburn Maine.

• This position will support incoming tickets for CMCC, but also remotely triage and support, when possible, tickets for KVCC in Fairfield, and WCCC in Calais, ME.

• This candidate will be responsible for replacing all equipment for all the computer labs at CMCC.

• Successfully complete installations, maintenance, troubleshooting, and repair of desktop and laptop computers at CMCC, requiring analysis and resolution.

• They will be responsible for desk side support at CMCC and remote support for all other Community College Locations.

IT Help Desk Analyst Required Skills:

• Must be experienced with Help Desk Ticketing
• Must be experienced with In Person IT Support
• Must be experienced with Azure AD/Teams

• Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all CMCC campuses.

• Ability to provide feedback and make recommendations on current technologies in a team environment.

• The ability to assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.

• Support in the research, development, and maintenance of desktop documentation.

• Strong documentation skills

• Excellent written and verbal communication skills.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

INDIT