Workday Analyst

Knowledge Services is seeking a Workday Analyst for a contract through February 2026 (potential for extension) with the State of Maine Office of Technology in Augusta, ME.

• Work Location: Role will work mostly remotely; however, candidates must be local to the must be local to the New England area in order to work periodically onsite as needed. 
• We are unable to consider any candidates requiring C2C or sponsorship for a work visa.

Workday Analyst Responsibilities:

• The Project Management Office (PMO) for the State of Maine is seeking people-focused Business SMEs to join a resource pool for assignment across various departments within the State of Maine, based on emerging needs.

• This resource will be supporting the rollout and stabilization of the soon-to-be-launched State of Maine Human Resources Management System using the Workday platform.

• This is a hands-on role that combines technical familiarity with strong interpersonal skills.

• You will work directly with employees—both virtually and in person (Augusta, ME)—to help them understand, navigate, and successfully use the new system.

• Provide friendly, real-time assistance to state employees using the new Workday-based HR system, both virtually and in person.
• Schedule and coordinate virtual and onsite support sessions with staff.
• Guide employees step-by-step through HR processes in Workday, ensuring they feel confident using the system.
• Assist with entering information, navigating screens, and correcting errors as needed.
• Troubleshoot and resolve issues, escalating unresolved concerns when appropriate.
• Track questions, follow up on open issues, and ensure employees receive timely answers.

Workday Analyst Required Skills:

• 3+ years of experience as a Business Analyst or Help Desk Analyst supporting the Workday HRMS and payroll platform

• Experience supporting users during a Workday rollout or role implementation.
• Background in customer service, user support, training, or help desk work.
• Excellent communication and listening skills, with the ability to explain processes in clear, simple language.
• Strong organizational skills and attention to detail.
• Experience using online meeting tools such as Microsoft Teams.
• Ability to adapt to different needs and work effectively with diverse groups of people.

Preferred Skills
• Experience supporting large-scale system rollouts or transitions.
• Ability to work with unique or non-standard work schedules, especially in public sector environments.
• Experience creating or updating user-friendly support materials, such as guides or FAQs.
• Familiarity with HR or payroll processes is helpful but not required.
• Willingness and flexibility to travel to Augusta, as required.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

INDIT